We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 886 results
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Decision Reference DRN9827222
20 Aug 2014 Be Wiser Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr N complains that Be Wiser Insurance Services Ltd cancelled his motor insurance policy without telling him. And as a result Mr N has had to pay much more for insurance and suffered embarrassment and inconvenience.background Mr N was stopped by police whilst driving his car. He though... (2 pages)View decision -
Decision Reference DRN3271720
19 Aug 2014 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr and Mrs G complain that Tradewise Insurance Company Limited should pay their fire claim on their motor trade insurance policy.backgroundMr and Mrs G owned a van which was for sale. It was badly damaged by fire while parked overnight in a superstore car park. They complained when T... (2 pages)View decision -
Decision Reference DRN5914881
15 Aug 2014 Moneywise Investments Plc UpheldInsurance (excluding PPI)Mr F complains about the actions of his broker, Moneywise Investments Plc, in respect of a claim made for damage to his car, and about the valuation of the car. In particular, he complains that he was not given the opportunity to make an informed choice about whether to proceed through an... (3 pages)View decision -
Decision Reference DRN4708378
5 Aug 2014 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr W complains that Be Wiser Insurance Services Ltd charged him an unreasonable amount when he cancelled a motor insurance policy shortly after he arranged it through Be Wiser. He is assisted in bringing this complaint by a friend, Mr L.backgroundIn July 2013, Mr W asked Be Wiser to ar... (2 pages)View decision -
Decision Reference DRN9019352
25 Jul 2014 Tradewise Insurance Services Ltd UpheldInsurance (excluding PPI)Miss B and Mr H complain about the decision of Tradewise Insurance Services Ltd to reject a claim made against their motor trade policy, and about its handling of the claim.background Mr H, a named driver on Miss B’s policy, was involved in a car accident and made a claim, but they wer... (2 pages)View decision -
Decision Reference DRN5867639
11 Jul 2014 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr T complains that Tradewise Insurance Company Limited declined to settle a claim he made under his motor trader insurance policy following the theft of his vehicle. backgroundMr T said his car was stolen in August 2011, having been purchased by him in July 2011. Tradewise noted, howev... (2 pages)View decision -
Decision Reference DRN4481413
27 Jun 2014 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr R complains that Be Wiser Insurance Services Ltd has failed to refund the correct amount of premium to him after he cancelled his motor insurance policy.backgroundMr R initially took out a motor insurance policy through Be Wiser, acting as broker, on 16 February 2013. Soon after tak... (2 pages)View decision -
Decision Reference DRN4504124
20 Jun 2014 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr E has complained about Tradewise Insurance Company Limited’s settlement of a third party claim against his motor insurance policy on a split liability basis.our initial conclusionsThe adjudicator recommended that the complaint should not be upheld. He was satisfied that Tradewis... (2 pages)View decision -
Decision Reference DRN1158949
27 May 2014 Tradewise Insurance Company Limited UpheldInsurance (excluding PPI)Mr E complains that Tradewise Insurance Company Limited declined his claim, under his commercial insurance policy, as the theft of his vehicle did not take place as described.our initial conclusionsOur adjudicator considered that this complaint should be upheld. She explained that... (2 pages)View decision -
Decision Reference DRN1562235
20 May 2014 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr H complains that Tradewise Insurance Company Limited declined the claim he made under his motor insurance policy following the theft of his car, on the basis that one of its original keys was missing. backgroundMr H’s car was stolen in January 2013. When he sent his keys to Trade... (2 pages)View decision
