We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 886 results
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Decision Reference DRN9035202
13 May 2014 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr O complains about the advice he was given by Be Wiser Insurance Services Ltd when he took out his motor insurance policy and that it incorrectly told him that his international No Claims Bonus (“NCB”) was acceptable to the insurer when it was not, leading to his policy being cancelled... (3 pages)View decision -
Decision Reference DRN4353973
9 May 2014 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr D complains that his motor insurance policy was mis-sold to him by Be Wiser Insurance Services Ltd.backgroundMr D took out a motor insurance policy through Be Wiser Insurance Services Ltd. His No Claims Bonus (“NCB”) had expired two days before he bought the policy and he was aware he ... (2 pages)View decision -
Decision Reference DRN4436372
9 May 2014 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr L complains that Be Wiser Insurance Services Ltd has charged him for cancelling a motor insurance policy that was set up with the wrong details.backgroundMr L applied online for a motor insurance quotation through Be Wiser, which was acting as a broker. Be Wiser contacted him by tel... (3 pages)View decision -
Decision Reference DRN5346993
30 Apr 2014 Money Wise Independent Financial Advisers Limited Not upheldInvestment and pensionsMr C complains that Moneywise Independent Financial Advisers Limited (“Moneywise”) made a recommendation to transfer his ISA, which he accepted, but then it failed to invest the monies as it had recommended. He complains the business failed to carry out his instructions. Mr C says tha... (3 pages)View decision -
Decision Reference DRN8290975
10 Apr 2014 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr C complains that Be Wiser Insurance Services Ltd should honour its original quotation for his motor insurance policy.backgroundMr C was an eighteen-year old student when – through Be Wiser as an independent intermediary – he took out a policy on a car previously owned by his father. M... (2 pages)View decision -
Decision Reference DRN0748263
24 Mar 2014 Money Wise Independent Financial Advisers Limited UpheldInvestment and pensionsMr and Mrs W have complained about the advice that they received in 2008 from an appointed representative of Money Wise Independent Financial Advisers Limited (“the business” hereafter) to invest into its cautious portfolio within an offshore investment bond. Specifically, they have argue... (6 pages)View decision -
Decision Reference DRN8259354
23 Jan 2014 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr H complains that Tradewise Insurance Company Limited unfairly cancelled his motor insurance policy.background Mr H was involved in a road traffic accident which was reported to his insurer Tradewise some time later by the third party. Tradewise wrote and spoke to Mr H on a number of... (2 pages)View decision -
Decision Reference DRN3399417
23 Jan 2014 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mrs Z and her representative complain about the amount she was charged when she cancelled her motor insurance policy arranged through Be Wiser Insurance Services Ltd.backgroundMrs Z took out a policy for motor insurance through Be Wiser acting as an independent broker. She decided to... (2 pages)View decision -
Decision Reference DRN6635258
21 Jan 2014 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr A complains that Be Wiser Insurance Services Ltd did not cancel his motor insurance policy when requested to do so, refunded an incorrect amount of premium to him and he is unhappy about its customer service.backgroundMr A took out a motor insurance policy through Be Wiser underwritte... (2 pages)View decision -
Decision Reference DRN5549496
17 Jan 2014 Wisemove Financial Services Not upheldBanking and creditMiss T complains that her mortgage was wrongly sold by Wisemove Financial Services. She is represented by a third party.our initial conclusionsThe adjudicator did not recommend the complaint should be upheld. From the available evidence, he was not persuaded that the mortgage had b... (2 pages)View decision
