We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1105 results
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Decision Reference DRN2669115
19 Feb 2019 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr D complains that Tradewise Insurance Company Limited hasn’t handled his claim fairly made under his commercial insurance policy. backgroundMr D is a taxi driver. On 22 March 2018 he was due to pick up passengers from Gatwick Airport. As he arrived early, he rested up ... (3 pages)View decision -
Decision Reference DRN2501536
14 Feb 2019 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Ms E complains Tradewise Insurance Company Limited (“Tradewise”) unfairly declined a claim she made on her motor insurance policy. Ms E is represented in bringing this complaint but for ease I’ll refer to all actions and comments as being those of Ms E. backgroundI... (3 pages)View decision -
Decision Reference DRN8626691
13 Feb 2019 TransferWise Ltd Not upheldBanking and creditMr A’s unhappy that TransferWise Ltd has closed his account.backgroundMr A says he tried to transfer some money abroad. But he couldn’t do so as TransferWise said it’d closed his account because he’d breached its terms and conditions. He says he’s been treated unfai... (2 pages)View decision -
Decision Reference DRN4150370
5 Feb 2019 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr T complains that Be Wiser Insurance Services Ltd, a broker, mis-sold him a motor insurance policy. He also complains about the charges Be Wiser made when he cancelled his motor insurance policy and its delay in acting on his instructions to cancel. backgroundIn January ... (2 pages)View decision -
Decision Reference DRN6256707
1 Feb 2019 Be Wiser Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr and Mrs A complain that Be Wiser Insurance Services Ltd (Be Wiser) cancelled the wrong policy leaving them without insurance on a car they were continuing to use. They also say it failed to refund to them the correct amount for the policy it should’ve cancel... (4 pages)View decision -
Decision Reference DRN2400952
24 Jan 2019 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr C is complaining that Tradewise Insurance Company Limited (Tradewise) has avoided his commercial vehicle insurance policy.backgroundIn January 2018 Mr C took out a commercial vehicle insurance policy out with Tradewise. He arranged the policy through a broker. In Feb... (3 pages)View decision -
Decision Reference DRN2644717
22 Jan 2019 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr D complained about Be Wiser Insurance Services Ltd’s handling of his car insurance policy.backgroundIn February 2016, Mr D took out car insurance online through Be Wiser who were acting as broker. At the time, Mr D held a provisional licence and the policy he ... (4 pages)View decision -
Decision Reference DRN0588587
2 Jan 2019 Sure Wise Limited UpheldInsurance (excluding PPI)Mr H has complained about Sure Wise Limited. He isn’t happy that it cancelled his mobility scooter insurance policy and turned down his claim.backgroundMr H took out an insurance policy for his mobility scooter and missed a payment for the policy while he was in hospital... (2 pages)View decision -
Decision Reference DRN4136892
21 Dec 2018 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr H’s complained that Tradewise Insurance Company Limited refused to pay a claim on his motor trade policy. backgroundMr H bought a motor trade policy as he said he had a business buying and selling cars. He said he also had a fast food business. Mr H claimed to T... (3 pages)View decision -
Decision Reference DRN7438338
8 Nov 2018 Tradewise Insurance Company Limited UpheldInsurance (excluding PPI)Mr O complains as a director of S, a limited company, that Tradewise Insurance Company Limited wrongly charged him an additional premium because it said he’d given incorrect information when buying his motor trade road risks policy. For ease I’ll refer to Mr O rather ... (3 pages)View decision