We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1105 results
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Decision Reference DRN2237100
22 Oct 2018 Tradewise Insurance Company Limited UpheldInsurance (excluding PPI)Mr O complains that Tradewise Insurance Company Limited didn’t pay a theft claim he made on his motor trader insurance policy. It said the stolen vehicle had been modified.backgroundMr O bought the policy with Tradewise through a broker. Several vehicles were insured ... (2 pages)View decision -
Decision Reference DRN1060054
20 Sep 2018 TransferWise Ltd Not upheldBanking and creditMr L has complained that a transfer of £2,000 was made incorrectly and he doesn’t believe TransferWise Ltd have done enough to recall the funds. backgroundMr L used TransferWise and attempted to transfer £2,000 from his GBP account to his USD account with the Ban... (2 pages)View decision -
Decision Reference DRN1147852
12 Sep 2018 Metro Moneywise Credit Union Limited Not upheldPayment protection insurance (PPI)This complaint is about four regular premium payment protection insurance (PPI) policies taken out with four personal loans in 2003 and 2004. Miss T says that Metro Moneywise Credit Union Limited (“Metro Moneywise”), mis-sold her these policies.backgroundI recently issu... (3 pages)View decision -
Decision Reference DRN7826943
4 Sep 2018 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr G’s complained that Tradewise Insurance Company Limited refused to pay a claim he made under his motor trade policy. backgroundMr G was involved in an accident in March 2012 but the claim wasn’t paid at the time. In January 2018 Mr G contacted Tradewise to ask a... (3 pages)View decision -
Decision Reference DRN9235570
23 Aug 2018 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr A complains that Tradewise Insurance Company Limited (“Tradewise”) won’t pay a claim he made under his motor insurance policy after the van he had insured was stolen.backgroundI issued a provisional decision on this complaint on 16 July 2018, a copy of which is att... (6 pages)View decision -
Decision Reference DRN1631587
15 Aug 2018 Tradewise Insurance Company Limited UpheldInsurance (excluding PPI)Mr R complained about how Tradewise Insurance Company Limited handled his claim under his motor insurance policy. backgroundMr R’s car was damaged in an incident which wasn’t his fault. Tradewise settled his claim but not in the way Mr R had wanted. He complained to ... (3 pages)View decision -
Decision Reference DRN5594640
14 Aug 2018 Tradewise Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr P complains that Tradewise Insurance Services Ltd wrongly cancelled his motor trade insurance policy and charged him too much for the cover it gave him.backgroundMr P’s policy started on 20 October 2017. It was set up through a broker. Shortly afterwards, Tradewi... (2 pages)View decision -
Decision Reference DRN8628779
10 Jul 2018 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr T, Mr J and Mr B complain that Tradewise Insurance Company Ltd (“Tradewise”) has wrongly removed Mr B as an insured driver from a motor insurance policy it issued to them.backgroundIn March 2017, Tradewise issued a motor insurance policy to Mr T, Mr J, and, Mr B... (2 pages)View decision -
Decision Reference DRN9618923
27 Jun 2018 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr P has complained that Tradewise Insurance Company Limited cancelled his motor tradeinsurance policy and are seeking to recover from him their costs in settling a third party claim.backgroundBetween January 2016 and July 2017, Mr P had a motor trade insurance policy ... (5 pages)View decision -
Decision Reference DRN4958810
21 Jun 2018 Tradewise Insurance Company Limited UpheldInsurance (excluding PPI)Mr H’s unhappy that Tradewise Insurance Company Limited hasn’t dealt with a claim on his motor insurance policy.backgroundMr H says his house was burgled on 11 March 2017. His car keys were taken from inside his house and his car, which was parked outside, was stolen. ... (3 pages)View decision