We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1105 results
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Decision Reference DRN9622122
12 Jun 2018 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr W has complained that Tradewise Insurance Company Limited didn’t confirm that his vehicle was insured when he was stopped by the police.backgroundMr W has a commercial motor insurance policy. The policy allows him to drive multiple cars.In December 2017, Mr W was ... (2 pages)View decision -
Decision Reference DRN2006819
31 May 2018 Tradewise Insurance Company Limited UpheldInsurance (excluding PPI)Mr R has complained about Tradewise Insurance Company Limited’s decision to reject aclaim he made a claim under his motor trade policy following the theft of a car.backgroundMr R bought a motor trade insurance policy. In October 2017 he made a claim to his insurer,Tra... (2 pages)View decision -
Decision Reference DRN6553109
29 May 2018 Tradewise Insurance Company Limited UpheldInsurance (excluding PPI)Mr B is unhappy that Tradewise Insurance Company Limited (‘Tradewise’) hasn’t paid a claim on his commercial motor insurance policy for the theft of his car. backgroundIn August 2016, Mr B travelled outside of his local area to go out for the evening. He drove to a... (3 pages)View decision -
Decision Reference DRN1913053
16 May 2018 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr T complains, first, about the way in which Tradewise Insurance Company Limited dealt with, and recorded under his motor trade insurance policy, three incidents between 2014 and 2016. Secondly he complains that, following a fourth accident in January 2017, Tradewise can... (2 pages)View decision -
Decision Reference DRN9480416
3 May 2018 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr A complains that Tradewise Insurance Company Limited cancelled his motor trade insurance policy unfairly. backgroundTradewise is Mr A’s insurer. The policy was arranged through a broker. In August 2017, Mr A asked his broker to add an additional car to his poli... (2 pages)View decision -
Decision Reference DRN5434039
17 Apr 2018 Tradewise Insurance Services Ltd UpheldInsurance (excluding PPI)Mr Z complains that Tradewise Insurance Services Ltd unfairly declined a claim he made on his motor insurance policy after his car was stolen.backgroundMr Z’s car was for sale. He took a third party for a test drive. When they got back to Mr Z’s house, the third pa... (2 pages)View decision -
Decision Reference DRN9859690
16 Apr 2018 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr K is unhappy that Tradewise Insurance Services Ltd have rejected his claim for theft. He wants them to pay his claim or refund the premiums. backgroundMr K took out insurance with Tradewise in January 2017 through a broker. The insurance was to cover the vehicle h... (2 pages)View decision -
Decision Reference DRN9082938
13 Apr 2018 Tradewise Insurance Company Limited UpheldInsurance (excluding PPI)Mr J complains that Tradewise Insurance Company Limited unfairly declined a claim he made on his commercial motor trade policy after his car was stolen.backgroundMr J took two men posing as potential purchasers of his car on a test drive. When they returned, the man ... (2 pages)View decision -
Decision Reference DRN4884289
29 Mar 2018 TransferWise Ltd Not upheldBanking and creditMiss M complains about a money transfer she carried out through TransferWise Ltd.backgroundMiss M wanted to transfer some money from overseas. It was a large amount and she wanted TransferWise to hold the exchange rate. But TransferWise would only hold the rate for 48 ... (2 pages)View decision -
Decision Reference DRN7561873
28 Mar 2018 TransferWise Ltd Not upheldBanking and creditMr P complains about the time TransferWise Ltd took to transfer a payment on his behalf.backgroundOn 17 October 2017, Mr P opened an account with TransferWise. He set up a payment request for a transfer to a beneficiary account in India. The money he deposited for ... (3 pages)View decision