We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1111 results
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Decision Reference DRN-5718163
3 Nov 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5718163 The complaint Mr K has complained that Wise Payments Limited won’t refund the money he lost after falling victim to a scam. What happened In summary, in 2022 a close friend introduced Mr K to an investment manager, who in turn recommended him to an international investment p... (3 pages)View decision -
Decision Reference DRN-5916499
30 Oct 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5916499 The complaint Miss G complains that Wise Payments Limited didn’t do enough to prevent her losing money to a scam. Miss G was initially helped with her complaint by a representative who has since ceased acting for her. But, for ease of reading, I’ll mostly just refer to Miss... (4 pages)View decision -
Decision Reference DRN-5892385
28 Oct 2025 Coverwise Ltd Not upheldInsuranceDRN-5892385 The complaint Miss G complains about the service she received from Coverwise Ltd in relation to her travel insurance policy. Reference to Coverwise includes its agents. Miss G has also made a complaint about the underwriter of the policy, which has been dealt with separatel... (2 pages)View decision -
Decision Reference DRN-5561303
28 Oct 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5561303 The complaint Miss K complains about the actions of Wise Payments Limited trading as Wise when she lost money to a scam. Miss K is being supported in making the complaint by a representative, but for ease I’ll only refer to Miss K. What happened The detailed background to ... (3 pages)View decision -
Decision Reference DRN-5762222
23 Oct 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5762222 The complaint Mrs W is unhappy that Wise Payments Limited won’t reimburse money she lost to a scam. What happened The background to this complaint is known to both parties, so I won’t repeat everything here. In January 2024, Mrs W sadly fell victim to an impersonation scam... (3 pages)View decision -
Decision Reference DRN-5702605
22 Oct 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5702605 The complaint Ms W complains that Wise Payments Limited (trading as Wise) won’t refund payments she says were made as part of a scam. What happened • Ms W complained to Wise that it ought to refund her two international payments she made in August and September 2024. She’s e... (2 pages)View decision -
Decision Reference DRN-5710738
22 Oct 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5710738 The complaint Mr R complains that Wise Payments Limited won’t refund money he lost when he fell victim to a scam. A representative who I will call “C” complains on behalf of Mr R. What happened The background of this complaint is well known to both parties so I’ll only refer... (3 pages)View decision -
Decision Reference DRN-5808560
21 Oct 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5808560 The complaint Mrs R complains that Wise Payments Limited (“Wise”) hasn’t protected her from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mrs R has explained that in... (2 pages)View decision -
Decision Reference DRN-5577442
16 Oct 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5577442 The complaint I – a limited company complains Wise Payments Limited unfairly closed its account and withheld funds. I is represented by its directors – Mr I and Mr Z. I will manly refer to Mr I in this complaint. What happened The detailed background to this complaint is w... (3 pages)View decision -
Decision Reference DRN-5749621
15 Oct 2025 Wise Payments Limited UpheldBanking and PaymentsDRN-5749621 The complaint Miss S has complained that deductions were made without warning, when she booked two currency transfers through Wise Payments Limited. What happened In February 2025, Miss S booked two currency transfers with Wise. To fund the transfers, Miss S sent 250 CHF and... (4 pages)View decision