We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 822 results
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Decision Reference DRN-5063633
8 Jan 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5063633 The complaint A company, which I’ll refer to as M, complains that Wise Payments Limited failed to do more to prevent one of its accounts being used to launder stolen funds. Mr J, who is a Director of M, brings the complaint on the company’s behalf. What happened As the circu... (3 pages)View decision -
Decision Reference DRN-5245482
7 Jan 2025 Wise Payments Limited UpheldBanking and PaymentsDRN-5245482 The complaint Mr N complains that Wise Payments Limited trading as Wise (Wise) won’t refund money he lost in a job scam. What happened Mr N was self-employed and short of work and money. He was looking for other work and had signed up to some recruitment agencies. He got a ... (6 pages)View decision -
Decision Reference DRN-4786772
6 Jan 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-4786772 The complaint Mrs S has complained that Wise Payments Limited won’t refund the money she lost after falling victim to a scam. What happened In late 2023, Mrs S fell victim to a cruel job scam. Scammers offered her a fake remote job. She was instructed to pay money to her fic... (2 pages)View decision -
Decision Reference DRN-5147771
3 Jan 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5147771 The complaint Mr W complains that Wise Payments Limited has delayed releasing credit payments into his account. What happened Mr W explains that he receives Universal Credit in two payments a month. But that although he can see that a payment has been released to him by the ... (2 pages)View decision -
Decision Reference DRN-4729660
2 Jan 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-4729660 The complaint Miss W has complained that Wise Payments Limited (“Wise”) failed to protect her from falling victim to an employment-related scam. What happened The background of this complaint is already known to both parties, so I won’t repeat all of it here. But I’ll summ... (3 pages)View decision -
Decision Reference DRN-4731826
30 Dec 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4731826 The complaint Miss F has complained that Wise Payments Limited (“Wise”) failed to protect her from falling victim to an employment-related scam. What happened The background of this complaint is already known to both parties, so I won’t repeat all of it here. But I’ll summa... (5 pages)View decision -
Decision Reference DRN-4868964
29 Dec 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4868964 The complaint Ms P complains that Wise Payments Limited didn’t do enough to protect her from the financial harm caused by a scam, or to help her recover the money once she reported the scam. What happened The detailed background to this complaint is well known to both parti... (3 pages)View decision -
Decision Reference DRN-5088309
23 Dec 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5088309 The complaint Mr A complains that Wise Payments Limited closed his account without notice and has not returned funds to him. What happened Mr A lives outside the UK. In July 2022 he opened a multi-currency account with Wise. He has used the account to receive and make paymen... (2 pages)View decision -
Decision Reference DRN-4652919
20 Dec 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4652919 The complaint Mr K complains that Wise Payments Limited closed his accounts. What happened Mr K had personal and business accounts with Wise. Mr K has explained that he used the accounts to receive money from his business and to send funds to friends and family across Europe... (2 pages)View decision -
Decision Reference DRN-4839681
20 Dec 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4839681 The complaint Mrs S complains that Wise Payments Limited trading as Wise (Wise) is refusing to refund her the amount she lost as the result of a scam. Mrs S is being represented by a third party. To keep things simple, I will refer to Mrs S throughout my decision. What happe... (3 pages)View decision
