We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1105 results
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Decision Reference DRN5878569
27 Mar 2018 Be Wiser Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr S isn’t happy because he says that Be Wiser Insurance Services Ltd cancelled his car insurance policy without telling him. backgroundThe background to this complaint is set out in my provisional decision. I’ve attached a copy of my provisional decision and it f... (4 pages)View decision -
Decision Reference DRN8686137
22 Mar 2018 TransferWise Ltd Not upheldBanking and creditMr S is unhappy TransferWise Ltd paid money to someone he didn’t intend to. backgroundMr S used TransferWise to send money electronically to a family member. He said TransferWise sent the money to someone else and that this wasn’t what he’d asked it to do. When he ... (3 pages)View decision -
Decision Reference DRN9852246
22 Mar 2018 TransferWise Ltd Not upheldBanking and creditMr K complains that TransferWise Ltd duplicated a large transfer made to his solicitor abroad in error. backgroundThe background to this complaint, and my initial conclusions, were set out in my provisional decision dated 12 March 2018 - a copy of which is attached ... (4 pages)View decision -
Decision Reference DRN6724856
9 Mar 2018 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr T has complained that Be Wiser Insurance Services Ltd unfairly cancelled his motor insurance policy.backgroundMr T rang Be Wiser the day before his motor policy was due to renew because he didn't have enough money in his account to pay the direct debit. Be... (3 pages)View decision -
Decision Reference DRN0136179
24 Feb 2018 Tradewise Insurance Company Limited UpheldInsurance (excluding PPI)Mr S complains that Tradewise Insurance Services Ltd took too long to provide a realistic offer for his stolen vehicle after he made a claim on his motor insurance policy. backgroundMr S’s truck was stolen in April 2017. Tradewise went through the usual checks follo... (2 pages)View decision -
Decision Reference DRN2787812
5 Feb 2018 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Ms T complains that she was prevented from cancelling her car insurance by the prohibitive cost of doing so, quoted to her by Be Wiser Insurance Services Ltd (the broker). She says she was within the cooling-off period and wanted to cancel because the policy didn’t me... (5 pages)View decision -
Decision Reference DRN0580389
3 Feb 2018 Wise One (UK) Ltd Not upheldBanking and creditMr and Mrs S complain about the way Wise One (UK) Ltd handled mortgage applications for them. BackgroundMr and Mrs S instructed Wise One as their mortgage broker around May 2017. They say Wise One asked them for copies of their company’s accounts but didn’t return ... (3 pages)View decision -
Decision Reference DRN4290517
1 Feb 2018 Be Wiser Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr R complains that Be Wiser Insurance Services Ltd gave him a motor insurance policy for only one of his cars when he thought he’d insured both of his cars.backgroundIn January 2017, Mr R took out a motor insurance policy with Be Wiser. In May 2017, he received not... (2 pages)View decision -
Decision Reference DRN0726590
30 Jan 2018 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mrs P has complained that Be Wiser Insurance Services Ltd recorded the registration number of her new car incorrectly when she called to insure it and that this led to her being stopped for driving without insurance and having her car impoundedBackgroundMrs P called Be... (3 pages)View decision -
Decision Reference DRN1972275
23 Jan 2018 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mrs P has complained that Be Wiser Insurance Services Ltd made a mistake when they set up her car insurance policy and she ended up having to pay a lot more than she was told she’d have to pay originally. backgroundMrs P took out a car insurance policy through Be Wis... (2 pages)View decision