We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1105 results
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Decision Reference DRN0341511
17 Jan 2018 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mrs T has complained that Be Wiser Insurance Services Ltd made a mistake and this meant she had to pay more for her car insurance policy. backgroundWhen her car insurance came up for renewal Mrs T went on-line and got a quote from Be Wiser. She thought it was too... (2 pages)View decision -
Decision Reference DRN2305280
12 Jan 2018 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr M’s unhappy that Be Wiser Insurance Services Ltd cancelled his motor insurance policy. background In May 2017 Mr M called Be Wiser for a quotation to change the vehicle on his policy. He thought its quote was too high and asked to cancel the policy. While being... (2 pages)View decision -
Decision Reference DRN6639510
10 Jan 2018 Be Wiser Insurance Services Ltd Not upheldInsurance (excluding PPI)Mrs Q complained that Be Wiser Insurance Services Ltd chased her for payment of premiums under her motor insurance policy that she’d already paid. backgroundMrs Q allowed her friend to arrange her car insurance policy for her. She said that she gave him the money to ... (2 pages)View decision -
Decision Reference DRN2348786
3 Jan 2018 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Ms S complains that Be Wiser Insurance Services Ltd didn’t pass on to the underwriters of her car insurance policy the fact that she’d had an accident in 2015 when it set up the policy in September 2016. As a result the insurer reduced its payment to her following... (2 pages)View decision -
Decision Reference DRN0586226
21 Dec 2017 Money Wise Independent Financial Advisers Limited Not upheldPayment protection insurance (PPI)Miss and Mr P complain that Money Wise Independent Financial Advisers Limited mis-sold payment protection insurance (PPI) to them.backgroundIn 2003 Miss and Mr P took out a joint mortgage through Money Wise. At the same time they were sold PPI to protect repayments in the... (2 pages)View decision -
Decision Reference DRN4165755
1 Dec 2017 Tradewise Insurance Company Limited UpheldInsurance (excluding PPI)Mr D is complaining about the amount of money Tradewise Insurance Company Ltd (Tradewise) has offered for his truck after he claimed off motor trade policy. He’s also unhappy that it’s disposed of the truck. background Mr D had taken his truck to a garage for a regular... (4 pages)View decision -
Decision Reference DRN8749353
30 Nov 2017 Be Wiser Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr and Mrs C complain that Be Wiser Insurance Services Ltd didn’t warn them it was about to cancel the motor insurance policy on the vehicle Mr C had insured through Be Wiser. They would like Be Wiser to waive the premium and halt action to recover the debt of £193... (2 pages)View decision -
Decision Reference DRN3718078
28 Nov 2017 Be Wiser Insurance Services Ltd Not upheldInsurance (excluding PPI)Miss B is complaining that Be Wiser Insurance Services Ltd (Be Wiser) took two further payments for her car insurance policy after she cancelled it.backgroundMiss B contacted Be Wiser to cancel her car insurance policy because she’d scrapped her car. Be Wiser cancelled ... (2 pages)View decision -
Decision Reference DRN0501498
16 Nov 2017 Be Wiser Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr I is complaining that Be Wiser Insurance Services Ltd (Be Wiser) cancelled his car insurance policy shortly after it started. background Mr I took out a car insurance policy through Be Wiser – a broker – on the telephone. It called him back shortly afterwards to ... (3 pages)View decision -
Decision Reference DRN5865071
3 Nov 2017 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr L is unhappy that Tradewise Insurance Company Limited (Tradewise) has turned down his motor-trade insurance claim after his car was stolen. backgroundIn November 2016, Mr L contacted Tradewise to make a claim on his motor-trade insurance because his car had been stol... (3 pages)View decision