We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1105 results
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Decision Reference DRN1829406
27 Oct 2017 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Miss H has complained that Be Wiser Insurance Services Ltd mis-sold her a legal expenses policy alongside her motor insurance one.backgroundI issued a provisional decision on this complaint earlier this month. An extract follows: “Miss H took out a motor insurance polic... (6 pages)View decision -
Decision Reference DRN6089479
20 Oct 2017 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr V complained about the way Tradewise Insurance Company Limited settled a car insurance claim he made following an accident in December 2016.backgroundMr V said that in heavy traffic he indicated right to move into the next lane. As he edged forward the car on his r... (2 pages)View decision -
Decision Reference DRN5539996
20 Oct 2017 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr V complained about the way Tradewise Insurance Company Limited settled a car insurance claim he made following an accident in March 2016.backgroundMr V said he was in the right hand lane intending to go straight ahead when the other driver, who was in the left h... (3 pages)View decision -
Decision Reference DRN7652932
20 Oct 2017 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr V complained about the way Tradewise Insurance Company Limited settled a car insurance claim he made following an accident in April 2016.backgroundWhen the claim was first reported to Tradewise the details given were that: Mr V had been travelling along a four la... (4 pages)View decision -
Decision Reference DRN2927852
18 Oct 2017 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Ms S has complained that Be Wiser Insurance Services Ltd caused her distress and inconvenience as a result of home insurance cover being offered and later withdrawn.backgroundOn 27 March 2017, Ms S contacted Be Wiser to take out a home insurance policy. During the ap... (2 pages)View decision -
Decision Reference DRN5292416
29 Sep 2017 Be Wiser Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr M complained that Be Wiser Insurance Services Ltd unfairly increased his premium under his motor insurance policy. His father made the complaint with him.backgroundWhen Mr M took out his policy in July 2015 he had a provisional licence. About a week later, he passed ... (3 pages)View decision -
Decision Reference DRN1026597
27 Sep 2017 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Ms P says Be Wiser Insurance Services Ltd didn’t ensure she knew her motor insurance policy had been cancelled. She was later prosecuted for driving without insurance.backgroundMs P bought the policy through Be Wiser on 12 May 2016. She wasn’t sure about the date ... (3 pages)View decision -
Decision Reference DRN1805724
27 Sep 2017 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Miss E has complained about Be Wiser Insurance Services Ltd’s actions which led to the cancellation of her motor insurance policy.Reference to Be Wiser includes its agents.backgroundMiss E had an existing motor policy which Be Wiser had arranged for her. When that... (3 pages)View decision -
Decision Reference DRN9876809
21 Sep 2017 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr M complains about the motor insurance policy he was sold by Be Wiser Insurance Services Ltd.backgroundMr M took out a motor insurance policy with Be Wiser for his van. He took the policy out through a price comparison website on 12 December 2016. As part of the appl... (3 pages)View decision -
Decision Reference DRN1060672
8 Sep 2017 Tradewise Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr I has complained that Tradewise Insurance Services Ltd unfairly cancelled his motor trade insurance policy.backgroundMr I bought a motor trade insurance policy with Tradewise through a broker in 2015. Tradewise asked Mr I to provide proof of his No Claims Bonus (NCB)... (3 pages)View decision