We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 384 results
-
Decision Reference DRN-6232522
21 Apr 2026 Advantage Finance Limited Not upheldConsumer CreditDRN-6232522 The complaint Mr S complains about a motor finance agreement he entered into with Advantage Finance Limited (‘Advantage’). He says that Advantage failed to disclose that it paid commission to the broker that introduced his business and that this resulted in him being charged... (3 pages)View decision -
Decision Reference DRN-6221766
7 Apr 2026 Advantage Finance Limited Not upheldConsumer CreditDRN-6221766 The complaint Mr A complains about the quality of a car supplied to him by ADVANTAGE FINANCE LIMITED (‘AF’). What happened The parties are familiar with the background details of this complaint – so I will briefly summarise them here. It reflects my role resolving disputes w... (3 pages)View decision -
Decision Reference DRN-6138151
2 Apr 2026 Advantage Finance Limited UpheldConsumer CreditDRN-6138151 The complaint Mr H complains about a car supplied to him using a hire purchase agreement taken out with Advantage Finance Limited (“Advantage”). What happened In March 2025, Mr H acquired a used car using a hire purchase agreement with Advantage. The car was around six and ... (3 pages)View decision -
Decision Reference DRN-6222357
2 Apr 2026 Advantage Finance Limited Not upheldConsumer CreditDRN-6222357 Complaint Miss W complains that Advantage Finance Limited (“Advantage Finance”) unfairly entered into a hire-purchase agreement with her. She’s effectively said that the payments to the agreement were unaffordable and so it shouldn’t have been provided to her. Background In... (3 pages)View decision -
Decision Reference DRN-6264714
2 Apr 2026 Advantage Finance Limited Not upheldConsumer CreditDRN-6264714 Complaint Mrs M complain that Advantage Finance Limited (“Advantage Finance”) failed to act fairly and reasonably towards her when entering into a hire purchase agreement with her. She’s said that Advantage Finance failed to disclose the commission it paid to the credit bro... (3 pages)View decision -
Decision Reference DRN-6129723
31 Mar 2026 Advantage Finance Limited UpheldConsumer CreditDRN-6129723 The complaint Mrs G is unhappy a car supplied to her under a hire purchase agreement with Advantage Finance Limited (Advantage) was of unsatisfactory quality and doesn’t accept what it has offered to do to resolve matters. When I refer to what Mrs G or Advantage have said o... (4 pages)View decision -
Decision Reference DRN-6257649
30 Mar 2026 Advantage Finance Limited Not upheldConsumer CreditDRN-6257649 The complaint Mr M is unhappy that a car supplied to him under a hire purchase agreement with Advantage Finance Ltd (Advantage) was of an unsatisfactory quality. What happened In August 2024 Mr M was supplied with a used car through a hire purchase agreement with Advantage. ... (4 pages)View decision -
Decision Reference DRN-6232671
30 Mar 2026 Advantage Finance Limited Not upheldConsumer CreditDRN-6232671 The complaint Mrs J, who is represented by a third party, complains that Advantage Finance Limited (‘Advantage’) irresponsibly granted her a hire purchase agreement she couldn’t afford to repay. What happened In April 2017, Mrs J acquired a used car financed by a hire purch... (4 pages)View decision -
Decision Reference DRN-6247110
27 Mar 2026 Advantage Finance Limited Not upheldConsumer CreditDRN-6247110 The complaint Mr O complains about a motor finance agreement he entered into with Advantage Finance Limited (‘Advantage’). He says that Advantage failed to disclose that it paid commission to the broker that introduced his business and that this resulted in him being charged... (3 pages)View decision -
Decision Reference DRN-6239745
26 Mar 2026 Advantage Finance Limited Not upheldConsumer CreditDRN-6239745 The complaint Mr B complains about a motor finance agreement he entered into with Advantage Finance Limited (‘Advantage’). He says that Advantage failed to disclose that it paid commission to the broker that introduced his business and that this resulted in him being charged... (3 pages)View decision
1 of 39
Next