We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 48 results
-
Decision Reference DRN-2930323
30 Mar 2022 Premium Credit Limited UpheldConsumer CreditDRN-2930323 The complaint Mr F is unhappy that Premium Credit Limited (PCL) didn’t do more to support him with his repayments on a running account credit agreement, when he got into financial difficulty after the start of the Covid-19 pandemic. What happened Mr F had a private hire motor i... (3 pages)View decision -
Decision Reference DRN-3324737
14 Mar 2022 Premium Credit Limited Not upheldConsumer CreditDRN-3324737 The complaint Mr L feels that Premium Credit Limited has treated him unfairly in relation to credit provided for a holiday home pitch licence agreement. What happened In October 2018 Mr L entered into a Pitch Licence Agreement (the “Contract” for simplicity) for a pitch for his... (5 pages)View decision -
Decision Reference DRN-2907168
27 Sep 2021 Premium Credit Limited Not upheldConsumer CreditDRN-2907168 The complaint Mr R is unhappy that when he applied for credit with Premium Credit Limited (Premium Credit), they left a footprint on his credit file while they carried out a credit file search. What happened Mr R took out an insurance policy with a company I’ll refer to as C. M... (3 pages)View decision -
Decision Reference DRN-2929745
23 Sep 2021 Premium Credit Limited Not upheldConsumer CreditDRN-2929745 The complaint Mr K complains that Premium Credit Limited (PCL) charged him £27.50 when his direct debit was returned unpaid. What happened Mr K has an insurance policy with a company I’ll refer to as C. Mr K financed his insurance premiums through a credit agreement with PCL. I... (2 pages)View decision -
Decision Reference DRN-2864915
9 Jun 2021 Premium Credit Limited UpheldConsumer CreditDRN-2864915 The complaint Mr B has complained that Premium Credit Limited are withholding a refund he is due after they cancelled their agreement. What happened In 2019, Mr B took out a regulated credit agreement with Premium Credit Limited to pay for a football season ticket. Mr B’s first... (3 pages)View decision -
Decision Reference DRN-2747179
5 May 2021 Premium Credit Limited Not upheldConsumer CreditDRN-2747179 The complaint Mr C complains that Premium Credit Limited didn’t try and take a payment out of his account despite telling him it did. Mr C is represented by his sister. What happened Mr C says he had an insurance policy that was funded by an agreement with Premium Credit. There... (3 pages)View decision -
Decision Reference DRN-2499177
5 Mar 2021 Premium Credit Limited Not upheldConsumer CreditDRN-2499177 The complaint Mrs M complains about the payments that Premium Credit Limited has collected from her account under a credit agreement. What happened I’ve issued two provisional decisions on this complaint to Mrs M and to Premium Credit. In my first provisional decision that was ... (4 pages)View decision -
Decision Reference DRN-2414404
19 Jan 2021 Premium Credit Limited Not upheldConsumer CreditDRN-2414404 The complaint Mr C complains that Premium Credit Limited has unfairly reported missed payments on his credit file. What happened Mr C has a credit agreement in place with Premium Credit Limited (PCL) for an insurance policy. He complains that PCL has reported several missed pay... (4 pages)View decision -
Decision Reference DRN-1917182
31 Oct 2020 Premium Credit Limited Not upheldConsumer CreditDRN-1917182 The complaint Mr M complains that Premium Credit Limited cancelled his finance agreement for his motor insurance policy. He wants it to reinstate it as he can’t afford to pay the annual premium upfront. What happened Mr M renewed his policy and the broker sent him his policy do... (2 pages)View decision -
Decision Reference DRN-2062761
7 Aug 2020 Premium Credit Limited Not upheldConsumer CreditDRN-2062761The complaintMr S is unhappy that Premium Credit Limited wouldn’t adjust the day on which he wasrequired to make monthly repayments under the credit agreement he had in place.What happenedI issued a provisional decision on this complaint at the end of June 2020, part of which is... (5 pages)View decision
