We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 52 results
-
Decision Reference DRN3721244
29 Jul 2019 Premium Credit Limited Not upheldBanking and creditMr P complains that Premium Credit Limited (PCL) has undertaken searches of his credit file, for which he had not given his consent.backgroundMr P initially complained to us in November 2018 about one search. He then complained in March 2019, saying that PCL had undertaken two unauthorised... (2 pages)View decision -
Decision Reference DRN9822911
19 Jul 2019 Premium Credit Limited Not upheldBanking and creditMs B is unhappy with the information Premium Credit Limited has provided to credit reference agencies.backgroundMs B renewed her credit agreement with Premium Credit for her car insurance policy on 22 August 2018. The first payment was taken on 3 September 2018. But all subsequent payments... (2 pages)View decision -
Decision Reference DRN4900348
19 Mar 2019 Premium Credit Limited Not upheldBanking and creditMr P complains that his agreement was cancelled even though the information he received from Premium Credit Limited suggested his payments were up to date.backgroundMr P entered into a finance agreement with Premium Credit to make the payments due under his insurance ... (2 pages)View decision -
Decision Reference DRN4116649
17 Jan 2019 Premium Credit Limited Not upheldBanking and creditMr S complains that Premium Credit Limited declined his application for credit at short notice and that it provided him with poor customer service. He’d like compensation for what happened.background I set out the background to this case and my provisional findings in... (5 pages)View decision -
Decision Reference DRN9064320
10 Jul 2018 Premium Credit Limited Not upheldBanking and creditMr K1 and Mr K2 have complained that Premium Credit Limited has listed information about Mr K2 on Mr K1’s credit report.backgroundMr K1 took out landlord insurance for his buy-to-let property. The policy was in his name but Mr K2 (who is Mr K1’s father) took out ... (2 pages)View decision -
Decision Reference DRN8826096
28 Jun 2018 Premium Credit Limited Not upheldInsurance (excluding PPI)Mr C is unhappy Premium Credit Limited sent him threatening letters when he took out a credit agreement with it and a further inappropriate letter after he cancelled his direct debit. backgroundMr C agreed to take out credit with Premium Credit to finance an insuran... (2 pages)View decision -
Decision Reference DRN5302893
17 Jul 2017 Premium Credit Limited Not upheldBanking and creditMr B complains that Premium Credit Limited has charged him for providing credit which he did not realise he was taking out. He wants these charges to be refunded.backgroundMr B took out an insurance policy with another company. He signed a credit agreement with Pr... (2 pages)View decision -
Decision Reference DRN9098304
19 May 2017 Premium Credit Limited Not upheldBanking and creditMr R complains that Premium Credit Limited provided poor service when it gave him a loan to pay for insurance. backgroundMr R took out a comprehensive motor insurance policy with a third party that I’ll call E in February 2016. Mr R borrowed the money to pay for the ... (3 pages)View decision -
Decision Reference DRN2088300
11 Jan 2017 Premium Credit Limited Not upheldBanking and creditMr M complains about Premium Credit Limited‘s (“PCL”) customer service which has caused him confusion and upset. background Mr M has an insurance policy with an insurer, (“E”). The monthly policy premium payments are paid via a credit account and administered by PCL. Mr M... (3 pages)View decision -
Decision Reference DRN1376430
29 Jun 2016 Premium Credit Limited Not upheldBanking and creditMr E complains that Premium Credit Limited cancelled his insurance policy even though it had agreed a payment date with him.backgroundWhen Mr E’s direct debit payment was returned unpaid, he says he called Premium Credit and it agreed he could call back on 19 Decemb... (1 page)View decision