We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 48 results
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Decision Reference DRN9064320
10 Jul 2018 Premium Credit Limited Not upheldBanking and creditMr K1 and Mr K2 have complained that Premium Credit Limited has listed information about Mr K2 on Mr K1’s credit report.backgroundMr K1 took out landlord insurance for his buy-to-let property. The policy was in his name but Mr K2 (who is Mr K1’s father) took out ... (2 pages)View decision -
Decision Reference DRN8826096
28 Jun 2018 Premium Credit Limited Not upheldInsurance (excluding PPI)Mr C is unhappy Premium Credit Limited sent him threatening letters when he took out a credit agreement with it and a further inappropriate letter after he cancelled his direct debit. backgroundMr C agreed to take out credit with Premium Credit to finance an insuran... (2 pages)View decision -
Decision Reference DRN5302893
17 Jul 2017 Premium Credit Limited Not upheldBanking and creditMr B complains that Premium Credit Limited has charged him for providing credit which he did not realise he was taking out. He wants these charges to be refunded.backgroundMr B took out an insurance policy with another company. He signed a credit agreement with Pr... (2 pages)View decision -
Decision Reference DRN9098304
19 May 2017 Premium Credit Limited Not upheldBanking and creditMr R complains that Premium Credit Limited provided poor service when it gave him a loan to pay for insurance. backgroundMr R took out a comprehensive motor insurance policy with a third party that I’ll call E in February 2016. Mr R borrowed the money to pay for the ... (3 pages)View decision -
Decision Reference DRN2088300
11 Jan 2017 Premium Credit Limited Not upheldBanking and creditMr M complains about Premium Credit Limited‘s (“PCL”) customer service which has caused him confusion and upset. background Mr M has an insurance policy with an insurer, (“E”). The monthly policy premium payments are paid via a credit account and administered by PCL. Mr M... (3 pages)View decision -
Decision Reference DRN1376430
29 Jun 2016 Premium Credit Limited Not upheldBanking and creditMr E complains that Premium Credit Limited cancelled his insurance policy even though it had agreed a payment date with him.backgroundWhen Mr E’s direct debit payment was returned unpaid, he says he called Premium Credit and it agreed he could call back on 19 Decemb... (1 page)View decision -
Decision Reference DRN1922601
18 Mar 2016 Premium Credit Limited Not upheldBanking and creditMr W has complained about a finance agreement with Premium Credit Limited.backgroundA finance agreement was entered into with Premium Credit, but Mr W has explained that it was done without his authorisation. The agreement has now been rescinded.Our adjudicator did... (1 page)View decision -
Decision Reference DRN8907206
18 Mar 2016 Premium Credit Limited Not upheldBanking and creditMr G complains that Premium Credit Limited (PCL) set up a direct debit without his authority. He says PCL has not accepted responsibility for its error and has issued default notices. He also complains that his complaint has been poorly handled. M G wants compensatio... (2 pages)View decision -
Decision Reference DRN5799713
9 Feb 2016 Premium Credit Limited UpheldBanking and creditMr G complains that Premium Credit Limited provided him with poor service and the compensation it paid him did not cover his costs.backgroundMr G wanted to enter into a credit agreement with Premium Credit. He says that he returned his agreement but then later realised ... (2 pages)View decision -
Decision Reference DRN4201606
4 Jan 2016 Premium Credit Limited Not upheldBanking and creditMr R complains that Premium Credit Limited (PCL) sent threatening correspondence to him in error. He wants PCL to acknowledge its error, to apologise, and to pay him compensation for the stress and inconvenience it caused.backgroundMr R had a credit agreement with PC... (2 pages)View decision
