We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 48 results
-
Decision Reference DRN5103400
15 Dec 2015 Premium Credit Limited Not upheldBanking and creditMr B complains that Premium Credit Limited unlawfully demanded payment after he cancelled his insurance policy. backgroundMr B was paying his insurance premium with the benefit of a loan from Premium Credit. He cancelled the policy and his direct debit mandate when he so... (1 page)View decision -
Decision Reference DRN5421333
10 Nov 2015 Premium Credit Limited Not upheldInsurance (excluding PPI)Miss B’s unhappy that Premium Credit Limited (‘Premium Credit’) sent her a credit agreement that didn’t include details of the dates or amounts of payments. She wants a declaration that the credit agreement was unlawful.backgroundMiss B chose to pay monthly for her prem... (2 pages)View decision -
Decision Reference DRN6490636
16 Oct 2015 Premium Credit Limited Not upheldBanking and creditMr O complains that Premium Credit Limited (PCL) wrongly cancelled his agreement. backgroundMr O took out a credit agreement with PCL to pay for his car insurance. On 6 December 2014 he asked PCL to move his payment date from the 8 to the 17 of the month. PCL said... (2 pages)View decision -
Decision Reference DRN3503465
18 Mar 2015 Premium Credit Limited Not upheldBanking and creditMiss D complains that Premium Credit Limited did not take the payments out of her account at the right time in respect of a credit facility she had with it to pay her insurance premiums. She says that this caused her to incur charges and led to the insurer cancelli... (2 pages)View decision -
Decision Reference DRN2561868
24 Jun 2014 Premium Credit Limited Not upheldBanking and creditMr T entered into a credit agreement with Premium Credit Limited (PCL), to fund the payment of an annual insurance premium. He complains that PCL incorrectly charged him a fee for the late return of his signed credit agreement.The premium initially advised by the insurer was incorrect. ... (2 pages)View decision -
Decision Reference DRN0585793
9 Jan 2014 Premium Credit Limited Not upheldBanking and creditMr B complains that Premium Credit Limited (PCL), through which he paid his motor insurance, had not acted on his instructions about payment of that. It had then wrongly cancelled his credit agreement, causing his insurance to be cancelled.background Mr B was paying PCL monthly by direc... (2 pages)View decision -
Decision Reference DRN4742145
2 Jan 2014 Premium Credit Limited Not upheldBanking and creditComplaintMr B complains that Premium Credit Limited took a £20 charge from his account without his permission when he missed a direct debit payment. backgroundMr B had insufficient funds in his bank account to pay a direct debit to a third party. The direct debits were for an insurance ... (2 pages)View decision -
Decision Reference DRN4012263
25 Jul 2013 Premium Credit Limited Not upheldBanking and creditMr K complains that Premium Credit Limited should stop chasing him to repay a loan.background Mr K signed a loan agreement to fund a motor insurance premium. He only made one monthly repayment before the insurance company cancelled the policy. It refunded about half the premium. The a... (2 pages)View decision
Previous
5 of 5
