We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 52 results
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Decision Reference DRN4742145
2 Jan 2014 Premium Credit Limited Not upheldBanking and creditComplaintMr B complains that Premium Credit Limited took a £20 charge from his account without his permission when he missed a direct debit payment. backgroundMr B had insufficient funds in his bank account to pay a direct debit to a third party. The direct debits were for an insurance ... (2 pages)View decision -
Decision Reference DRN4012263
25 Jul 2013 Premium Credit Limited Not upheldBanking and creditMr K complains that Premium Credit Limited should stop chasing him to repay a loan.background Mr K signed a loan agreement to fund a motor insurance premium. He only made one monthly repayment before the insurance company cancelled the policy. It refunded about half the premium. The a... (2 pages)View decision
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