We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3426 results
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Decision Reference DRN-6087593
5 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6087593 The complaint Mr C complains about Revolut Ltd’s “Revpoints” scheme. What happened Mr C says he noticed that his Revolt account spare change facility had been converted to Revpoints. He says he had no idea what Revpoints were and assumed it was a loyalty program. Mr C says h... (2 pages)View decision -
Decision Reference DRN-5198331
5 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5198331 The complaint Ms K complains Revolut Ltd (“Revolut”) hasn’t refunded funds she lost as the result of a scam. Ms K has referred her complaint to us via a professional representative, for ease of reading this decision I will refer to Ms K for the most part. What happened Both... (3 pages)View decision -
Decision Reference DRN-6132857
5 Feb 2026 Revolut Ltd UpheldBanking and PaymentsDRN-6132857 The complaint Ms K complains that Revolut Ltd have failed to refund £1,953.30 she says she lost to an impersonation scam. She’s also concerned that Revolut didn’t do enough to try and recover the lost funds. Ms K is being supported in her complaint by her husband. But for ea... (3 pages)View decision -
Decision Reference DRN-5915354
5 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5915354 The complaint Miss L complains that Revolut Ltd hasn’t fully refunded the money she lost when she fell victim to a scam. What happened Miss L was contacted on a mobile messaging service by someone saying they had a job offer for her. Miss L believed she would be completing ... (3 pages)View decision -
Decision Reference DRN-5781424
5 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5781424 The complaint Mrs A complains that Revolut Ltd won’t refund money she lost when she was the victim of a scam. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key events here. Mrs A fell victim to a job scam in March... (5 pages)View decision -
Decision Reference DRN-5811913
5 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5811913 The complaint Miss O complains that Revolut Ltd failed to protect her from losing money in a scam. A professional representative, C, has brought the complaint to the Financial Ombudsman Service on Miss O’s behalf. What happened The background to this complaint is well known ... (4 pages)View decision -
Decision Reference DRN-5970683
4 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5970683 The complaint Mr M complains that Revolut Ltd (Revolut) hasn’t refunded him, following a dispute he raised. What happened On 20 July 2025, Mr M purchased a mobile device and USB cable from an online retailer I’ll call ‘G’. The total price was €1,160.34 and Mr M paid using hi... (2 pages)View decision -
Decision Reference DRN-5960440
4 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5960440 The complaint Mr E complains that Revolut Ltd won’t refund money he says he lost to an investment scam. Mr E is professionally represented, however, to keep things simple, I’ll refer to Mr E throughout my decision. What happened The details of this complaint are well known t... (3 pages)View decision -
Decision Reference DRN-6044892
4 Feb 2026 Revolut Ltd UpheldBanking and PaymentsDRN-6044892 The complaint Mr M complains that Revolut Ltd won’t refund him for payments he made from his account that were ultimately lost to an investment scam. Mr M is being represented by professional representatives, but for ease of reading I’ll just refer to Mr M. What happened The... (6 pages)View decision -
Decision Reference DRN-6091629
4 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6091629 The complaint Mr V is being represented by a claims manager. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr V lost money to a cruel job scam after he was approached online and offered work posting ... (3 pages)View decision