We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3426 results
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Decision Reference DRN-5974820
4 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5974820 Complaint Mr B is unhappy that Revolut Ltd didn’t reimburse him after he reported falling victim to a scam. Background Mr B says he was the victim of a scam, during which he made multiple payments from his Revolut account to an online casino. In order to deposit funds into h... (2 pages)View decision -
Decision Reference DRN-6020763
4 Feb 2026 Revolut Ltd UpheldBanking and PaymentsDRN-6020763 The complaint Ms F is the director of a limited company that I shall refer to as E. Ms F has complained, on E’s behalf, that Revolut Ltd did not refund money E lost to a scam. What happened On 11 September 2023, Ms F received a call from someone she now knows was a scammer. ... (6 pages)View decision -
Decision Reference DRN-5777874
4 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5777874 The complaint Miss B complains that Revolut Ltd (‘Revolut’) won’t refund the money she lost after falling victim to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead, I’ll focus on giving my reasons ... (3 pages)View decision -
Decision Reference DRN-5807271
3 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5807271 The complaint Mr A is unhappy that Revolut Ltd won’t reimburse money he lost to a scam. Mr A is professionally represented, however, for ease I have only referred to Mr A in this decision. What happened The details of this complaint are well known to both parties, so I won... (3 pages)View decision -
Decision Reference DRN-5779581
3 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5779581 The complaint Miss B complains that Revolut Ltd blocked and closed her account without providing a proper explanation. She also complains that Revolut didn’t adhere to the time frame it set for her to provide information when it reviewed her account. What happened Miss B ha... (4 pages)View decision -
Decision Reference DRN-5910139
3 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5910139 The complaint Ms S complains that Revolut Ltd (‘Revolut’) hasn’t refunded the money she lost to a bank impersonation (‘safe account’) scam. Ms S referred her complaint to this service with the help of a professional representative. However, for ease of reading, I’ll refer o... (4 pages)View decision -
Decision Reference DRN-5985096
3 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5985096 The complaint Miss J complains that Revolut Ltd (Revolut, hereinafter) hasn’t refunded the losses she’s incurred when falling victim to an investment scam. What happened Miss J found the investment opportunity whilst reading an online news article around March 2023. The op... (6 pages)View decision -
Decision Reference DRN-6044420
3 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6044420 The complaint Mr R complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by a recovery scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to both... (4 pages)View decision -
Decision Reference DRN-5865077
3 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5865077 The complaint Mr D is complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. He’s been represented by a complaints manager and a family member at different stages of this complaint and to avoid potential confusion I’ll refer to all su... (4 pages)View decision -
Decision Reference DRN-5794898
3 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5794898 The complaint Mrs Y complains that Revolut Ltd (‘Revolut’) won’t refund the money she lost as a result of a scam. What happened The background is known to both parties, so I won’t repeat all the details. In summary, Mrs Y says that, on 7 August 2024, she was called by someon... (4 pages)View decision