We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3426 results
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Decision Reference DRN-5914481
28 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5914481 The complaint Ms D complains that Revolut Ltd won’t refund the full amount of money she lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of both part... (3 pages)View decision -
Decision Reference DRN-5859140
28 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5859140 The complaint and background Mr A complains that Revolut Ltd (“Revolut”) won’t reimburse the remaining amount of around £550 that he lost when he fell victim to an employment scam in 2024. Our investigator didn’t uphold the complaint. She didn’t think that any of the payment... (2 pages)View decision -
Decision Reference DRN-6050966
28 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6050966 The complaint Mr A complains that Revolut Ltd has failed to refund him for a payment that did not reach the intended recipient. What happened Mr A says he made a payment to a beneficiary in Egypt for just over £5,900 via Revolut on 13 July 2025. He says the payment did not r... (2 pages)View decision -
Decision Reference DRN-5888508
28 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5888508 The complaint Mr J complains Revolut Ltd (“Revolut”) hasn’t refunded funds he said he lost as the result of a scam. What happened Both parties are familiar with the circumstances of the complaint, so I’ll only summarise the key details here. Mr J said he made several payme... (2 pages)View decision -
Decision Reference DRN-6042132
28 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6042132 The complaint Mr L complains that Revolut Ltd won’t refund the full amount of money he says he lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of bo... (2 pages)View decision -
Decision Reference DRN-6028792
28 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6028792 The complaint Mr B complains Revolut Ltd won’t refund transactions made from his account he says he didn’t authorise. What happened Mr B is disputing a series of transactions that took place on his account in January and February 2025. He reported the transactions to Revolu... (3 pages)View decision -
Decision Reference DRN-6103812
28 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6103812 The complaint Mr O complains that Revolut Ltd won’t refund the full amount of money he lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of both parti... (2 pages)View decision -
Decision Reference DRN-5836755
27 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5836755 The complaint Mr K, via a representative, has complained that Revolut Ltd (“Revolut”) failed to refund the money he lost as part of a scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here. Instead, I w... (3 pages)View decision -
Decision Reference DRN-5875618
27 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5875618 The complaint and background Miss V, via her representative, complains that Revolut Ltd (“Revolut”) didn’t do enough to protect her when she fell victim to an investment scam. Our investigator didn’t uphold the complaint. He agreed that Revolut ought to have been concerned a... (2 pages)View decision -
Decision Reference DRN-5864017
27 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5864017 The complaint Mr C complains that Revolut Ltd is refusing to refund him the amount he says he lost as the result of a scam. Mr C is being represented by a third party. To keep things simple, I will refer to Mr C throughout my decision. What happened The background of this co... (2 pages)View decision