We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3426 results
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Decision Reference DRN-5798255
27 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5798255 The complaint Mrs H complains that Revolut Ltd (Revolut) is refusing to refund her the amount she says she lost as the result of a scam. Mrs H is being represented by a third party. To keep things simple, I will refer to Mrs H throughout my decision. What happened The backgr... (2 pages)View decision -
Decision Reference DRN-5794313
27 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5794313 The complaint Ms D is unhappy that Revolut Ltd won’t reimburse money she lost to a scam. Ms D is professionally represented, however, for ease I have only referred to Ms D in this decision. What happened The detailed background to this complaint is well known to both parti... (4 pages)View decision -
Decision Reference DRN-5742935
27 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5742935 The complaint Mrs E complains that Revolut Ltd won’t refund the full amount of money she lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of both par... (2 pages)View decision -
Decision Reference DRN-6108199
27 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6108199 The complaint Mr S complains that Revolut Ltd didn’t do enough to prevent him from losing money to a ‘job’ scam. Mr S has used a representative to bring his complaint. But, for ease of reading, I’ll mostly refer to Mr S himself where I also mean the representative. What ha... (4 pages)View decision -
Decision Reference DRN-6045842
27 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6045842 The complaint Miss A complains that Revolut Ltd won’t refund the full amount of money she lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of both pa... (2 pages)View decision -
Decision Reference DRN-5771358
27 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5771358 The complaint Mr M complains that Revolut Ltd is refusing to refund him the amount he lost as the result of a scam. Mr M is being represented by a third party. But to keep things simple, I will refer to Mr M throughout my decision. What happened The background of this compla... (5 pages)View decision -
Decision Reference DRN-5812650
27 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5812650 The complaint Miss S complained that Revolut Ltd won’t refund money she lost when she was a victim of a scam. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key events here. Miss S fell victim to a job scam in May ... (3 pages)View decision -
Decision Reference DRN-6062784
27 Jan 2026 Revolut Ltd UpheldBanking and PaymentsDRN-6062784 The complaint Mr K complains that Revolut Ltd has failed to arrange a refund to him in respect of an international payment. What happened In July 2025 Mr K instructed Revolut to make an international payment for a substantial sum. Revolut sent the payment to its payment proc... (3 pages)View decision -
Decision Reference DRN-5708460
26 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5708460 The complaint Mr M complains that Revolut Ltd is holding him liable for a transaction from his account which he says he didn’t authorise. What happened Mr M says that on 14 January 2025, he processed a transfer of €250 from his Revolut account to what he believed was his ow... (2 pages)View decision -
Decision Reference DRN-5858886
26 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5858886 The complaint Mr A complains Revolut Ltd recorded a marker against him on a fraud database. He doesn’t think it’s treated him fairly. What happened Mr A held an account with Revolut Ltd. In April 2025 he received a number of payments into his account from third parties, thr... (3 pages)View decision