We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3426 results
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Decision Reference DRN-5878677
26 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5878677 The complaint Mr L complains that Revolut Ltd won’t reimburse him money he lost to fraud. What happened As the circumstances of this complaint are well-known to both parties, I have summarised them briefly below. Mr L was contacted by a third-party about a job opportunity, a... (3 pages)View decision -
Decision Reference DRN-5996953
26 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5996953 The complaint and background Miss M complains Revolut Ltd won’t reimburse money she lost when she fell victim to a scam. Miss M made the following payments to the scammer via a genuine crypto exchange provider in her own name, to what she was led to believe was an employmen... (2 pages)View decision -
Decision Reference DRN-6025973
26 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6025973 The complaint Mr Y complains that Revolut Ltd didn’t do enough to prevent him from losing money to what he says was a scam. Mr Y has used a representative to bring his complaint. But, for ease of reading, I’ll mostly just refer to Mr Y himself where I also mean his represen... (3 pages)View decision -
Decision Reference DRN-6046885
26 Jan 2026 Revolut Ltd UpheldBanking and PaymentsDRN-6046885 The complaint Mr A has complained Revolut Ltd lodged a fraud-related marker on the industry fraud database, CIFAS, in his name. What happened Mr A had opened an account with Revolut in September 2023. He discovered in 2025 that as well as closing his account, Revolut had lod... (3 pages)View decision -
Decision Reference DRN-5975004
26 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5975004 The complaint Mr P complains Revolut Ltd didn’t do enough to assist him with compulsive gambling. What happened Mr P explained between January 2024 and September 2025, he spent approximately £17,500 on compulsive gambling through his Revolut account. Mr P said he didn’t ask ... (3 pages)View decision -
Decision Reference DRN-5814029
26 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5814029 The complaint Mr W has complained that Revolut didn’t help him recover his funds and refused to process chargebacks when he was a victim of a scam. What happened Mr W has a bank account with Revolut. He contacted Revolut about gambling transactions he had made between Novemb... (4 pages)View decision -
Decision Reference DRN-5913212
26 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5913212 The complaint Miss M is complaining that Revolut Ltd hasn’t refunded payments that were made as the result of a scam. What happened The circumstances of the complaint aren’t in dispute, so I’ll only summarise them here. In August 2025 Miss M fell victim to a sophisticated im... (3 pages)View decision -
Decision Reference DRN-5796198
26 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5796198 The complaint Miss S complains Revolut Ltd (“Revolut”) hasn’t refunded funds she lost as the result of a scam. What happened Both parties are familiar with the circumstances of the complaint, so I’ll only summarise the key details here. Miss S complains that she sent two p... (3 pages)View decision -
Decision Reference DRN-5898551
23 Jan 2026 Revolut Ltd UpheldBanking and PaymentsDRN-5898551 The complaint Mr M complains Revolut Ltd (“Revolut”) failed to treat him fairly when he approached it for assistance in claiming a refund of a payment he’d made on his debit card. What happened Mr M says he was in Dubai on 23 October 2023, when he was offered a free excursio... (5 pages)View decision -
Decision Reference DRN-5569188
23 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5569188 The complaint Mr Y, via a representative, has complained that Revolut Ltd (“Revolut”) failed the money he lost as part of a scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here. Instead, I will focus on... (3 pages)View decision