We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3426 results
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Decision Reference DRN-5841626
21 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5841626 The complaint Mr S has complained about how Revolut Ltd (Revolut) handled refund claims he made. What happened The details of this complaint have been set out previously and aren’t in dispute, so I won’t repeat them again here. Instead I’ll focus on giving the reasons for my... (3 pages)View decision -
Decision Reference DRN-5918506
21 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5918506 The complaint Mrs T, via a representative, has complained that Revolut Ltd (“Revolut”) failed to refund the money she lost as part of a scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here. Instead, I will... (3 pages)View decision -
Decision Reference DRN-6070409
21 Jan 2026 Revolut Ltd UpheldBanking and PaymentsDRN-6070409 The complaint Mrs C says Revolut Ltd (“Revolut”) failed to protect her money when she fell victim to a scam. What happened Miss C says she had fallen victim to a crypto cryptocurrency related investment scam. She says she found the investment opportunity on Facebook and sign... (6 pages)View decision -
Decision Reference DRN-6094233
21 Jan 2026 Revolut Ltd UpheldBanking and PaymentsDRN-6094233 The complaint Mr C complains that Revolut Ltd has declined to refund disputed transactions that were made from his account. What happened On 23 December 2024, 41 separate transactions debited Mr C’s account over a two-hour period totalling £4,018.00. All transactions were ma... (4 pages)View decision -
Decision Reference DRN-5982232
21 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5982232 The complaint Mr M complains that Revolut Ltd has declined to reimburse payments made as part of a scam. What happened In October 2025, Mr M attempted to purchase theatre tickets from what now appears to be a scam website. He made one payment and then spoke to customer suppo... (3 pages)View decision -
Decision Reference DRN-5851835
21 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5851835 The complaint Miss S has complained about how Revolut Ltd (Revolut) handled her refund claim. What happened The details of this complaint have been set out previously and aren’t in dispute, so I won’t repeat them again here. Instead I’ll focus on giving the reasons for my de... (4 pages)View decision -
Decision Reference DRN-6050844
21 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6050844 The complaint Mr C complains that Revolut Ltd failed to properly pursue a chargeback. What happened In August 2025 Mr C paid for and downloaded a piece of software. It cost $185.40. He asked a number of questions of the merchant before doing so and sought several assurances.... (2 pages)View decision -
Decision Reference DRN-6093691
21 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6093691 The complaint Mrs P complained about the way Revolut Ltd (“Revolut”) handled her request for money back in relation to goods bought with her debit card. What happened Mrs P ordered several items from a retailer (“the merchant”) costing £110.30 using her Revolut debit card in... (4 pages)View decision -
Decision Reference DRN-5740571
20 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5740571 The complaint Mr T complains that Revolut Ltd will not reimburse the funds he lost to a scam. Mr T is professionally represented, but for ease I have only referred to Mr T in this decision. What happened Mr T sold his business and was looking for an investment opportunity. H... (3 pages)View decision -
Decision Reference DRN-5765232
20 Jan 2026 Revolut Ltd UpheldBanking and PaymentsDRN-5765232 The complaint Miss P complains that Revolut Ltd (‘Revolut’) won’t refund the money she lost to an impersonation scam and about the service she received when the matter was reported. What happened The background is known to both parties, so I won’t repeat all the details. In... (5 pages)View decision