We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3426 results
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Decision Reference DRN-5777770
19 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5777770 The complaint Ms S has complained that Revolut Ltd won’t refund money she lost to a scam. What happened The details of the complaint are well known to both parties, so I will not repeat them again here. Instead, I will focus on giving the reasons for my decision. What I’ve... (2 pages)View decision -
Decision Reference DRN-6086361
19 Jan 2026 Revolut Ltd UpheldBanking and PaymentsDRN-6086361 The complaint Ms W complains that Revolut Ltd (‘Revolut’) won’t refund all the money she lost to a safe account scam. She’s represented by a Claims Management Company. For simplicity, I’ll generally refer to Ms W throughout this decision. What happened The background is know... (7 pages)View decision -
Decision Reference DRN-5774069
16 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5774069 The complaint Mr N complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost to a job scam. What happened The background is known to both parties, so I won’t repeat all the details. In summary, in April 2025, Mr N was contacted on his messaging app by someone (a ... (3 pages)View decision -
Decision Reference DRN-5886851
16 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5886851 The complaint Mr S complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr S is being represented by a third party. To keep things simple, I will refer to Mr S throughout my decision. What happened The background of this ... (4 pages)View decision -
Decision Reference DRN-6015226
16 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6015226 The complaint Miss G has complained about Revolut Ltd not refunding several payments she says she made and lost to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here. In summary, Miss G fell victim to a ... (3 pages)View decision -
Decision Reference DRN-6081006
16 Jan 2026 Revolut Ltd UpheldBanking and PaymentsDRN-6081006 The complaint Miss M complains that Revolut Ltd has declined to refund transactions that were made from her account after she was the victim of a scam. What happened On 27 September 2024, Miss M received a call from someone claiming to be an employee of Revolut. Unknown to ... (3 pages)View decision -
Decision Reference DRN-5249545
16 Jan 2026 Revolut Ltd UpheldBanking and PaymentsDRN-5249545 The complaint Mr H complains that Revolut Ltd won’t refund payments he made as a result of a scam. What happened In 2022, Mr H fell victim to an investment scam, involving a fraudulent broker that I’ll refer to as ‘A’. A initially persuaded him to make payments from his acco... (4 pages)View decision -
Decision Reference DRN-6070584
16 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6070584 The complaint Mr W says Revolut Ltd (“Revolut”) failed to protect him from financial harm when he fell victim to a scam. Mr W has appointed a professional representative who has brought this complaint on his behalf. However, for ease, I will simply refer to “Mr W” throughout... (3 pages)View decision -
Decision Reference DRN-5848196
16 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5848196 The complaint Mr C complains that Revolut Ltd did not reimburse the funds he lost to a scam. What happened Mr C fell victim to a scam after he met an individual who said they needed help recovering an inheritance. Following this, a recovery company reached out to him and tol... (3 pages)View decision -
Decision Reference DRN-5944388
15 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5944388 The complaint Mrs A has complained about the way Revolut Ltd (“Revolut”) dealt with a claim for money back in relation to some flights she paid for using her Revolut account. What happened The facts in this case are not disputed so I’ve only briefly set them out here. In No... (4 pages)View decision