We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3426 results
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Decision Reference DRN-5706687
15 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5706687 The complaint Ms A complains that Revolut Ltd (Revolut, hereinafter) hasn’t refunded the losses she’s incurred when falling victim to an investment scam. What happened Ms A said she had invested on an investment platform I’ll refer to as F. In April 2025 she was contacted ... (7 pages)View decision -
Decision Reference DRN-5953530
15 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5953530 The complaint Mr S on behalf of O is unhappy he was charged fees after several international transfers made from O’s account with Revolut Ltd (“Revolut”) were returned. What happened Between January and May 2025 Mr S made several separate transfers from O’s Revolut Account t... (3 pages)View decision -
Decision Reference DRN-6061260
15 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6061260 The complaint Mr W complains that Revolut Ltd won’t refund the full amount of money he says he lost to scam. What happened Mr W says he sent several authorised and unauthorised payments to what he thought was a legitimate investment. He later sent more payments to a company ... (3 pages)View decision -
Decision Reference DRN-5738729
15 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5738729 The complaint Mr M complains that Revolut Ltd won’t refund the full amount of money he says he lost to a scam. What happened Mr M sent several payments to what he thought was an investment recovery scheme. When Mr M didn’t receive his money back, he realised he had been scam... (3 pages)View decision -
Decision Reference DRN-6080351
15 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6080351 The complaint Mr U complained because Revolut Ltd refused to refund him for payments which he said he hadn’t authorised. What happened On 30 September 2025, Mr U contacted Revolut. He said his card had been stolen on 21 September, either at the airport or during his flight ... (5 pages)View decision -
Decision Reference DRN-6075975
14 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6075975 The complaint and what happened Mr G complains Revolut won’t reimburse money he lost when he fell victim to an investment scam. The full details of this complaint are well known to both parties, so I won’t repeat them here. Instead, I’ll recap some of the key points, and foc... (4 pages)View decision -
Decision Reference DRN-5255308
14 Jan 2026 Revolut Ltd UpheldBanking and PaymentsDRN-5255308 The complaint Mr L is being represented by solicitors. He’s complaining about Revolut Ltd because it declined to refund money lost as a result of fraud. What happened Sadly, Mr L fell victim to a cruel investment scam. After responding to an advert on social media about maki... (7 pages)View decision -
Decision Reference DRN-5388426
14 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5388426 The complaint Mrs A complains that Revolut Ltd (“Revolut”) won’t refund the money she lost after she fell victim to an investment scam. What happened The facts are well known to both parties, so I have outlined the key details. In summary, Mrs A and her mother were approach... (6 pages)View decision -
Decision Reference DRN-5775682
14 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5775682 The complaint Mr B is complaining that Revolut Ltd hasn’t refunded a payment he says he didn’t make. What happened On 31 January 2025 Mr B was talking to Revolut on its online chat about a transaction that had been blocked. Shortly afterwards, he received a call from someone... (3 pages)View decision -
Decision Reference DRN-5423350
14 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5423350 The complaint Mrs M complains that Revolut Ltd hasn’t reimbursed the money she’s lost to a scam. What happened Mrs M has fallen victim to a cryptocurrency investment scam. In October and November 2023, she made numerous card payments – ranging in value from £50 to £2,500 – f... (3 pages)View decision