We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3426 results
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Decision Reference DRN-5651055
14 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5651055 The complaint Miss R has complained that Revolut Ltd won’t refund money she says she lost to a scam. What happened Miss R has said the scammers contacted her via social media on 10 December 2024, informing her of a job opportunity where she would be completing tasks involvi... (3 pages)View decision -
Decision Reference DRN-5474982
13 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5474982 The complaint Miss A complains that Revolut Ltd is holding her liable for a payment she didn’t make or otherwise authorise. What happened The detailed background to this complaint is well known to the parties. Briefly, Miss A unfortunately fell victim to an impersonation sc... (3 pages)View decision -
Decision Reference DRN-5863708
13 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5863708 The complaint Miss Z complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. Miss Z is being represented by a third party. To keep things simple, I will refer to Miss Z throughout my decision. What happened The background o... (3 pages)View decision -
Decision Reference DRN-5780099
13 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5780099 The complaint Miss K complains that Revolut Ltd (‘Revolut’) won’t reimburse the funds she lost when she fell victim to a scam. What happened Miss K says that she was looking for a job after the birth of her child. She was contacted by someone offering a job opportunity that... (4 pages)View decision -
Decision Reference DRN-5766279
13 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5766279 The complaint Mr L complains that Revolut Ltd won’t refund money he says he lost when he was the victim of an investment scam. Mr L is represented by a firm I’ll refer to as ‘LP’. What happened The background to this complaint is well known to both parties and so I’ll only r... (2 pages)View decision -
Decision Reference DRN-6023205
13 Jan 2026 Revolut Ltd UpheldBanking and PaymentsDRN-6023205 The complaint Mr B complains that he was unable to log on to his account with Revolut Ltd due to a system fault, for over three months. What happened In late March 2025, Mr B complained to Revolut that he couldn't access his account via the Revolut mobile app. He was gi... (3 pages)View decision -
Decision Reference DRN-5971987
13 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5971987 The complaint Mr T complains Revolut Ltd didn’t do enough to protect him from harmful gambling. Mr T’s complaint is brought by a representative, but for ease I’ll only refer to Mr T even if submissions were made by his representative. What happened Mr T complained to Revo... (4 pages)View decision -
Decision Reference DRN-5806662
13 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5806662 The complaint Mrs M complains Revolut Ltd (“Revolut”) hasn’t refunded funds she lost as the result of a scam. What happened Both parties are familiar with the circumstances of the complaint, so I’ll only summarise the key details here. Mrs M explained she was contacted out... (3 pages)View decision -
Decision Reference DRN-6053341
12 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6053341 THE COMPLAINT Miss M complains that Revolut Ltd (“Revolut”) will not reimburse her money she says she lost when she fell victim to fraud. WHAT HAPPENED The circumstances of this complaint are well known to all parties concerned, so I will not repeat them again here in detai... (3 pages)View decision -
Decision Reference DRN-5793964
12 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5793964 The complaint Mrs P complains that Revolut Ltd won’t refund money she lost when she was a victim of a scam What happened In 2025 Mrs P was contacted on WhatsApp from a person, that we now know to be a scammer, regarding a remote-working job opportunity. The scammer claimed t... (7 pages)View decision