We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3426 results
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Decision Reference DRN-5623966
9 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5623966 The complaint Mr K says Revolut Ltd (“Revolut”) failed to protect him from financial harm when he fell victim to a scam. Mr K has appointed a professional representative who has brought this complaint on his behalf. However, for ease, I will simply refer to “Mr K” throughout... (3 pages)View decision -
Decision Reference DRN-5802387
9 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5802387 The complaint Mr R complains Revolut Ltd (“Revolut”) failed to refund him for transactions he says were incorrectly charged on his account. What happened The facts of this complaint are well known to both parties, so I won’t repeat them in detail here. In short, Mr R says R... (2 pages)View decision -
Decision Reference DRN-6066578
9 Jan 2026 Revolut Ltd UpheldBanking and PaymentsDRN-6066578 The complaint A company, which I’ll refer to as E complains that Revolut Ltd has declined to reimburse payments made as part of a scam. Mr P, who is a director of E, brings the complaint on E’s behalf. What happened Mr P received a call in February 2024 from a scammer impers... (6 pages)View decision -
Decision Reference DRN-5764994
9 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5764994 The complaint I, a limited company complains that Revolut Ltd unfairly blocked and closed its account. I also say Revolut took too long to release its account balances. I is represented by its director, Mr T. What happened The detailed background of this complaint is well k... (4 pages)View decision -
Decision Reference DRN-5602945
9 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5602945 The complaint Miss H is unhappy that Revolut Ltd have refused to refund transactions she says she didn’t authorise. What happened Miss H contacted Revolut on 3 November 2024 to report several transactions she didn’t recognise. 15 of the transactions, totalling around £1,350... (3 pages)View decision -
Decision Reference DRN-5900808
8 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5900808 The complaint Mr R is complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr R fell victim to a cruel investment scam after seeing an online advert that appeared to be endorsed by a well-known celebrity. He mad... (4 pages)View decision -
Decision Reference DRN-5985380
8 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5985380 The complaint Mr B has complained Revolut Ltd won’t refund him for a card transaction he didn’t authorise. What happened In August 2025 Mr B was on a night out. He met up with individuals he didn’t know and ended up going out with them. The following day Mr B noted a transac... (2 pages)View decision -
Decision Reference DRN-6051141
8 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6051141 The complaint Mr H has complained Revolut Ltd lodged a fraud-related marker on the industry fraud database, CIFAS, in his name. What happened Mr H had opened an account with Revolut in March 2024. He discovered in 2025 that as well as closing his account, Revolut had lodged ... (2 pages)View decision -
Decision Reference DRN-5755328
8 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5755328 The complaint Ms S complains that Revolut Ltd won’t refund the money she lost when she fell victim to an authorised push payment scam. In bringing this complaint Ms S is supported by a professional representative I’ll refer to as “O”. What happened The background to this com... (4 pages)View decision -
Decision Reference DRN-6062372
8 Jan 2026 Revolut Ltd UpheldBanking and PaymentsDRN-6062372 The complaint Mr M complains about the way Revolut Ltd mishandled his request to cash in some of the loyalty points he’d earned on his current account. What happened Mr M has a current account with Revolut and earns loyalty points by making eligible card payments, as well as... (3 pages)View decision