We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3426 results
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Decision Reference DRN-5877261
7 Jan 2026 Revolut Ltd UpheldBanking and PaymentsDRN-5877261 The complaint Mrs M complains that Revolut Ltd hasn’t protected her from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mrs M has explained that in December 2024 an a... (3 pages)View decision -
Decision Reference DRN-5870490
7 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5870490 The complaint and background Mr E complains Revolut won’t reimburse over £10,000 that he lost when he fell victim to a cryptocurrency investment scam. Our investigator didn’t uphold the complaint. He found that Revolut provided Mr E with a warning during the second payment ... (2 pages)View decision -
Decision Reference DRN-5594385
6 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5594385 The complaint Mrs T complains that Revolut Ltd (Revolut, hereinafter) hasn’t refunded the losses she’s incurred when falling victim to an impersonation scam. What happened Mrs T had just started selling products on a notable online platform I will refer to as E, when she w... (5 pages)View decision -
Decision Reference DRN-5664168
6 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5664168 The complaint Mr S complains that Revolut Ltd (Revolut, hereinafter) hasn’t refunded the losses he’s incurred when falling victim to an investment scam. What happened Mr S found the investment scam via a social media platform towards the end of 2023. It was advertised as b... (6 pages)View decision -
Decision Reference DRN-5865522
6 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5865522 The complaint Mr T complains that Revolut Ltd (Revolut, hereinafter) hasn’t refunded the losses he’s incurred when falling victim to an investment scam. What happened Mr T found the scam via a social media platform at the beginning of 2025. It was advertised as being aimed ... (7 pages)View decision -
Decision Reference DRN-5700019
6 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5700019 The complaint and background Mr Z complains that Revolut Ltd (“Revolut”) won’t reimburse around £5,000 that he lost when he fell victim to an employment scam in January 2025. Our investigator didn’t uphold the complaint. Although she found Revolut ought to have enquired abou... (2 pages)View decision -
Decision Reference DRN-5876868
6 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5876868 The complaint Mr T is unhappy Revolut Ltd (“Revolut”) hasn’t reimbursed him after he fell victim to an employment scam. What happened The details of this complaint are well known to both parties, so I won’t go into too much detail again here. However, in summary, Mr T has be... (4 pages)View decision -
Decision Reference DRN-6018560
6 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6018560 The complaint Ms W complains that Revolut Ltd allowed a payment to be made when she had frozen her account and didn’t provide support when she faced immediate financial hardship. What happened Ms W was abroad and hired a car. She has told Revolut and this service that the ca... (3 pages)View decision -
Decision Reference DRN-6055894
5 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6055894 THE COMPLAINT Mr O complains that Revolut Ltd (“Revolut”) will not reimburse him money he says he lost when he fell victim to a scam. Mr O is represented by Oakwood Solicitors (“Oakwood”) in this matter. However, where appropriate, I will refer to Mr O solely in this decis... (4 pages)View decision -
Decision Reference DRN-5793141
5 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5793141 The complaint Mr W complains that Revolut Ltd (Revolut) won’t refund money he lost when he fell victim to a job scam. Mr W is being represented by a claims management company in this complaint. What happened The background to this complaint is well known to both parties, s... (4 pages)View decision