We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3426 results
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Decision Reference DRN-5631553
14 Oct 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5631553 The complaint Miss J complains Revolut Ltd recorded a fraud marker against her at Cifas, despite her giving it relevant information. Miss J believes Revolut should compensate her for the difficulties it caused. What happened A summary of what happened is below. Miss J held ... (2 pages)View decision -
Decision Reference DRN-5423272
13 Oct 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5423272 The complaint and background Mr N complains Revolut Ltd won’t reimburse over £14,000 that he lost when he fell victim to an employment scam. Between 1 September 2022 and 25 December 2022 Mr N made 14 debit card payments to a cryptocurrency provider as part of the scam. The ... (2 pages)View decision -
Decision Reference DRN-5641877
13 Oct 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5641877 The complaint and background Mr M complains Revolut Ltd won’t refund around £10,000 that he lost when he fell victim to a scam. Our investigator didn’t uphold the complaint. He was satisfied that there was enough going on with the transactions that warranted an intervention... (2 pages)View decision -
Decision Reference DRN-5580088
13 Oct 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5580088 The complaint Miss Z complains Revolut Ltd (“Revolut”) hasn’t refunded funds she says she lost as the result of a scam. What happened Both parties are familiar with the circumstances of the complaint, so I’ll only summarise the details here. Miss Z said she was looking to ... (3 pages)View decision -
Decision Reference DRN-5876803
13 Oct 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5876803 The complaint Ms C complains that Revolut Ltd won’t refund her the money she lost in an impersonation scam. What happened The circumstances surrounding this complaint are well-known to both parties, so I’ve summarised what I consider to be the key points. On 12 December 20... (5 pages)View decision -
Decision Reference DRN-5876915
13 Oct 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5876915 The complaint Mrs H complains that Revolut Ltd didn't do enough to prevent her losing money to a scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide an overview of some of the key events here. In December 2... (3 pages)View decision -
Decision Reference DRN-5196536
10 Oct 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5196536 The complaint Mrs M is unhappy that Revolut Ltd decided not to refund her after she says she was the victim of a scam. Mrs M is using a professional representative to bring her complaint, I’ll refer to them as K. What happened K’s original submission is that Mrs M says she... (4 pages)View decision -
Decision Reference DRN-5857899
10 Oct 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5857899 The complaint Mr H complains Revolut Ltd (“Revolut”) hasn’t refunded funds he says he lost as the result of a scam. What happened Both parties are familiar with the circumstances of the complaint, so I’ll only summarise the details here. Mr H explained he was contacted via... (4 pages)View decision -
Decision Reference DRN-5866686
9 Oct 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5866686 The complaint Ms B complains that Revolut Ltd (‘Revolut’) declined to refund her £95,000 which she lost as a result of a scam. What happened I wrote to both parties outlining my provisional thoughts on the case in September 2025 in order to give them both the opportunity to ... (7 pages)View decision -
Decision Reference DRN-5642939
9 Oct 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5642939 The complaint Mr B complains that Revolut Ltd (‘Revolut’) won’t reimburse the funds he lost when he fell victim to a scam. What happened Mr B says that in June 2024 he joined a trading academy that used a trading platform I’ll refer to as Q in this decision. He says that the... (4 pages)View decision