We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3426 results
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Decision Reference DRN-5295900
3 Oct 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5295900 The complaint Mrs D complains that Revolut Ltd (‘Revolut’) hasn’t refunded the money she lost to a cryptocurrency investment scam. Mrs D referred her complaint to this service with the help of a professional representative. However, for ease of reading, I’ve referred only t... (7 pages)View decision -
Decision Reference DRN-5696701
3 Oct 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5696701 The complaint Ms K complains that Revolut Ltd did not reimburse the funds she lost to a scam. What happened Ms K was contacted via a messaging app about a job opportunity. It would require her to work remotely from her phone, and she had to complete a set number of tasks a d... (3 pages)View decision -
Decision Reference DRN-5055938
3 Oct 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5055938 The complaint Mr M complains that Revolut Ltd won’t refund money he lost when he was the victim of a crypto investment scam. Mr M is represented by a firm I’ll refer to as ‘C’. What happened The background to this complaint is well known to both parties, so I’ll only refer t... (7 pages)View decision -
Decision Reference DRN-5807291
2 Oct 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5807291 The complaint Miss K complains that Revolut Ltd won’t refund money she lost when she fell victim to an investment scam. What happened The full details of this complaint are well known to both parties and have been previously set out by the investigator. So, I’ll focus on gi... (2 pages)View decision -
Decision Reference DRN-5669497
2 Oct 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5669497 The complaint Mr W complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost to an investment scam. He’s being represented in this complaint. To keep things simple, I’ll refer to Mr W throughout this decision. What happened The background is known to both parties... (3 pages)View decision -
Decision Reference DRN-5442161
30 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5442161 The complaint Mr S complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to b... (5 pages)View decision -
Decision Reference DRN-5683217
30 Sep 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5683217 The complaint Mr H is unhappy Revolut Ltd won’t refund payments he made as part of a scam. What happened In 2024 Mr H was contacted by someone he didn’t know, and began chatting on an instant messaging app. Eventually the individual shared the details of a cryptocurrency inv... (6 pages)View decision -
Decision Reference DRN-5810620
30 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5810620 The complaint Mrs W complains that Revolut Ltd has declined to reimburse a payment made as part of a scam. What happened Mrs W has brought this complaint with a representative, but for ease of reading I’ll refer to Mrs W in relation to points made by her and on her behalf. I... (3 pages)View decision -
Decision Reference DRN-5575231
30 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5575231 The complaint Mr O complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to b... (5 pages)View decision -
Decision Reference DRN-5843757
30 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5843757 The complaint Mr D complains Revolut Ltd is holding him liable for payments he says were made by a scammer without his authority. What happened In October 2023, Mr D responded to a social media advert for an investment company. Unfortunately, this was a scam. Mr D says the s... (6 pages)View decision