We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3426 results
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Decision Reference DRN-6090402
12 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6090402 The complaint and background Mr A complains that Revolut Ltd (“Revolut”) didn’t do enough to protect him when he fell victim to scam, requiring him to complete ‘engagement tasks’. This resulted in the loss of over £5,000. Our investigator considered the complaint. She conclu... (2 pages)View decision -
Decision Reference DRN-6130062
12 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6130062 The complaint Mr A complains that Revolut Ltd won’t refund money he lost when he was a victim of a scam. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key events here. Mr A fell victim to an investment scam in Apr... (4 pages)View decision -
Decision Reference DRN-5738923
11 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5738923 The complaint Mr M is unhappy that Revolut Ltd won’t refund transactions that he made as part of a scam. What happened In 2024 Mr M encountered someone on social media he had mutual connections with. He saw posts about making quick profits through a cryptocurrency investment... (4 pages)View decision -
Decision Reference DRN-6136555
11 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6136555 The complaint Mr C says Revolut Ltd unfairly closed his account. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key events here. Mr C opened his Revolut account in June 2024. On 1... (3 pages)View decision -
Decision Reference DRN-5507674
11 Feb 2026 Revolut Ltd UpheldBanking and PaymentsDRN-5507674 The complaint Miss F complains that Revolut Ltd won’t reimburse funds she lost to fraud. What happened As the circumstances of this complaint are well-known to both parties, I have summarised them briefly below. On 18 February 2025, Miss F received a call on her mobile telep... (4 pages)View decision -
Decision Reference DRN-5946594
11 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5946594 The complaint Mr S, via a representative, has complained that Revolut Ltd (UK) Plc (“Revolut”) failed to refund the money he lost as part of a scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here. Instea... (3 pages)View decision -
Decision Reference DRN-5910083
11 Feb 2026 Revolut Ltd UpheldBanking and PaymentsDRN-5910083 The complaint G is a company, which is represented in bringing this complaint by its director, whom I’ll refer to as “Mr K”. G complains that Revolut Ltd wrongly closed its account with immediate effect and without good reason. What happened G held an account with Revolut. G... (3 pages)View decision -
Decision Reference DRN-5824770
11 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5824770 The complaint Miss K complains that Revolut Ltd (‘Revolut’) won’t refund the money she lost after falling victim to a scam. What happened The background to this complaint isn’t in dispute, so I won’t go into detail. In summary, Miss K fell victim to a job scam which involv... (4 pages)View decision -
Decision Reference DRN-5810557
10 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5810557 The complaint Mr K complains that Revolut Ltd won’t refund the full amount of money he lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of both parti... (3 pages)View decision -
Decision Reference DRN-6142964
10 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6142964 The complaint Mr A complains that Revolut didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to both ... (4 pages)View decision