We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3426 results
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Decision Reference DRN-5895876
6 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5895876 The complaint Miss T is complaining that Revolut Ltd hasn’t refunded payments that were made when she fell victim to a scam. What happened Both parties are familiar with the circumstances of the complaint so I’ll only summarise them briefly here. Miss T received a call from ... (3 pages)View decision -
Decision Reference DRN-5836745
6 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5836745 The complaint Mr S complains Revolut Ltd (“Revolut”) failed to protect him from financial harm when he fell victim to a scam. What happened The facts of this complaint are well known to both parties, so I do not need to repeat them in detail here. In short, Mr S says Revolut... (3 pages)View decision -
Decision Reference DRN-5845068
6 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5845068 The complaint C complains that Revolut Ltd won’t refund money they say they lost when victims of a purchase scam. The details of this complaint are well known to both parties. So, if there’s a submission I’ve not addressed; it isn’t because I’ve ignored the point. It’s simpl... (4 pages)View decision -
Decision Reference DRN-5952844
6 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5952844 The complaint Miss M says Revolut Ltd (“Revolut”) failed to protect her from financial harm when she fell victim to a scam. What happened The facts of this complaint are well known to both parties, so I won’t repeat them in detail here. In short, Miss M says she was contacte... (4 pages)View decision -
Decision Reference DRN-5938135
6 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5938135 The complaint Ms A complains about problems she experienced when trying to open a Revolut Ltd account. What happened Ms A says she tried to open an account in the name of a business she owns. She says an account was opened in her personal name and a card was sent to her with... (2 pages)View decision -
Decision Reference DRN-6125013
6 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6125013 The complaint Ms E complains that Revolut Ltd won’t refund money she lost when she was a victim of a scam. What happened Ms E fell victim to a job scam in 2025. As part of the scam, Ms E was told that she had to pay various fees. And she did this by purchasing crypto, with R... (4 pages)View decision -
Decision Reference DRN-5851941
6 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5851941 The complaint Miss T complains that Revolut Ltd won’t refund the money she lost when she was the victim of a scam. What happened In May 2025, Miss T received a text message from someone who said they had a potential job for her. She replied and was told the job involved com... (2 pages)View decision -
Decision Reference DRN-5750061
6 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5750061 The complaint Mrs R complains that Revolut Ltd (Revolut) won’t refund money she lost when she fell victim to a job scam. What happened The background to this complaint is well known to both parties, so, I’ll only provide an overview and focus on giving my reasons for my dec... (5 pages)View decision -
Decision Reference DRN-5810868
5 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5810868 The complaint Miss K complains that Revolut Ltd (“Revolut”) hasn’t protected her from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Miss K has explained that in May ... (2 pages)View decision -
Decision Reference DRN-5728476
5 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5728476 The complaint Mr C is unhappy that Revolut Ltd won’t reimburse money he lost to a scam. The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I’ll focus on giving the key reasons for my decision. This is not a discou... (2 pages)View decision