We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 41 results
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Decision Reference DRN-4930822
20 Nov 2024 Tandem Bank Limited UpheldConsumer CreditDRN-4930822 The complaint Mrs D’s complaint is that, when she had a new boiler fitted, the work was not carried out to a satisfactory standard. Because the work was financed with a loan from Tandem Bank Limited, Mrs D says that it is equally liable with the supplier for that work. What ... (3 pages)View decision -
Decision Reference DRN-5097045
12 Nov 2024 Tandem Bank Limited Not upheldBanking and PaymentsDRN-5097045 The complaint Mr H complains that Tandem Bank Limited won’t allow him to close his fixed term savings account early. What happened Mr H opened a five-year fixed term savings account in September 2023 with a deposit of £15,000. He contacted Tandem in 2024 as he wanted to cl... (3 pages)View decision -
Decision Reference DRN-4780183
11 Oct 2024 Tandem Bank Limited Not upheldBanking and PaymentsDRN-4780183 The complaint Mr N complains about the waiting times and general service received when contacting Tandem Bank Limited. What happened On 14 August 2023, Mr N called Tandem’s support line. He says he spent around 40 minutes on hold before he decided to end the call. He called ... (5 pages)View decision -
Decision Reference DRN-5005214
8 Oct 2024 Tandem Bank Limited Not upheldBanking and PaymentsDRN-5005214 The complaint Mr K complains Tandem Bank Limited (Tandem) failed to honour the 14-day cooling off period on a newly opened fixed term deposit account. What happened Mr K says he opened a fixed term deposit with Tandem in early June 2024. Mr K says due to personal circumstanc... (3 pages)View decision -
Decision Reference DRN-4793169
7 Jun 2024 Tandem Bank Limited UpheldBanking and PaymentsDRN-4793169 The complaint Mr S complains that Tandem Bank Limited hasn’t provided him the interest rate that was advertised when he opened a savings account with it. What happened In August 2023, Mr S opened a savings account with Tandem which was advertised as having an interest rate of 5... (2 pages)View decision -
Decision Reference DRN-4718825
2 May 2024 Tandem Bank Limited Not upheldConsumer CreditDRN-4718825 The complaint Mr E complains that Tandem Bank Limited lent to him when he could not afford it. He says that Tandem did not do the correct checks before approving the loan. What happened Mr E took one loan from Tandem in September 2021. It was for £15,000 plus interest and an ar... (3 pages)View decision -
Decision Reference DRN-4456360
15 Nov 2023 Tandem Bank Limited Not upheldConsumer CreditDRN-4456360 The complaint Mr R complains through his representative, P, that Tandem Bank Limited (“Tandem”) didn’t fairly or reasonably deal with his claims under s. 75 and s. 140A of the Consumer Credit Act 1974 (the ‘CCA’) in relation to the purchase of a holiday product in June 2015. Th... (5 pages)View decision -
Decision Reference DRN-4420575
26 Oct 2023 Tandem Bank Limited UpheldBanking and PaymentsDRN-4420575 The complaint Mr P complains Tandem Bank Limited blocked his account. He didn’t have access to his funds. He would like compensation. What happened Mr P had an account with Tandem. Following activity on the account, Tandem requested information from Mr P. Mr P said he was unabl... (4 pages)View decision -
Decision Reference DRN-4061965
4 Apr 2023 Tandem Bank Limited Not upheldBanking and PaymentsDRN-4061965 The complaint Mr C is unhappy that Tandem Bank Limited placed restrictions on his account, which Mr C believes were unlawful. What happened Mr C was asked by Tandem to provide evidence to confirm that funds received into his account came from the sale of a property as he’d decl... (3 pages)View decision -
Decision Reference DRN-3947268
17 Feb 2023 Tandem Bank Limited Not upheldConsumer CreditDRN-3947268 The complaint Mrs M complains that Tandem Bank Limited unfairly declined her claim under section 75 of the Consumer Credit Act 1974 (“CCA”) in respect of a holiday product she purchased in 2019. What happened In October 2019 Mrs M along with her husband purchased a points -base... (7 pages)View decision
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