We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 41 results
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Decision Reference DRN-1804031
20 May 2020 Tandem Bank Limited Not upheldBanking and PaymentsDRN-1804031The complaintMr M complains that Tandem Bank Limited didn’t close his credit card account when he asked it to. He’s complained that this has led to a missed payment and default being recorded incorrectly. What happenedMr M had a credit card account with Tandem. On 16 August 2019... (2 pages)View decision -
Decision Reference DRN0161940
27 Mar 2020 Tandem Bank Limited UpheldBanking and creditMr C complains about the service he received from Tandem Bank Limited (Tandem) when he tried to register his credit card on various websites only for it to fail. Despite calling Tandem and being reassured the issue had been fixed, the problem persisted. Mr C is seeking compensation for his... (2 pages)View decision -
Decision Reference DRN3642547
31 Jan 2020 Tandem Bank Limited Not upheldBanking and creditComplaintMrs H complains about delays and mistakes by Tandem Bank Limited when processing a credit card application. Mrs H also complains that Tandem blocked her credit card. BackgroundMrs H applied for a credit card with Tandem on 10 April 2018. Tandem says it wrote to Mrs H and requested... (2 pages)View decision -
Decision Reference DRN5689074
24 Jan 2020 Tandem Bank Limited Not upheldBanking and creditMr R has complained about Tandem Bank Limited and the charges they’ve applied to his credit card account after processing gambling transactions as cash advances.backgroundMr R made three gambling transactions on his tandem credit card account worth £1,000 each. These transactions were proc... (2 pages)View decision -
Decision Reference DRN4306948
9 Sep 2019 Tandem Bank Limited UpheldBanking and creditMr E complains that Tandem Bank Limited has given him an unsatisfactory service.backgroundMr E raised eight points in his complaint. I’ve summarised them as follows:Point 1: In October 2018 Mr E closed his bond with Tandem and asked for a closing statement. It ignored his requests.Point 2:... (3 pages)View decision -
Decision Reference DRN4045686
9 Jul 2019 Tandem Bank Limited Not upheldBanking and creditMr M complains that Tandem Bank Limited carried out two credit searches when he applied for a credit card and that these have both been recorded on his credit file.background In late 2018, Mr M applied online for a Tandem credit card. He says that the web browser froze part way through his... (2 pages)View decision -
Decision Reference DRN3018879
29 May 2019 Tandem Bank Limited Not upheldBanking and creditMr M complains that Tandem Bank Limited (Tandem) didn’t allow him to make a balance transfer to pay off the credit card he holds with it. He says the definition of ‘balance transfers’ on Tandem’s website is misleading. He wants Tandem to waive interest charges on h... (3 pages)View decision -
Decision Reference DRN9452044
22 May 2019 Tandem Bank Limited Not upheldBanking and creditMr M complains that Tandem Bank Limited won’t refund to him the money that he paid for a pair of shoes and that it didn’t make a chargeback request for the payment.backgroundMr M used his Tandem Bank credit card in August 2018 to pay £23.10 for a pair of shoes whe... (2 pages)View decision -
Decision Reference DRN5328887
14 May 2019 Tandem Bank Limited Not upheldBanking and creditMr W has complained about Tandem Bank Limited’s refusal to review his credit limit on his credit card account.backgroundMr W opened a credit card account with Tandem in April 2018. He says he asked several times when he could increase his credit limit and was told he ... (2 pages)View decision -
Decision Reference DRN2395595
6 Mar 2019 Tandem Bank Limited Not upheldBanking and creditMrs H complains that when her fixed term savings account matured, Tandem Bank Limited failed to follow her instructions to reinvest the funds. She'd like to be compensated for the distress and inconvenience.backgroundMr H is bringing this complaint on behalf of his ... (2 pages)View decision
