We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 361839 results
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Decision Reference DRN-5366363
21 Mar 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5366363 The complaint Mr W complains that Lloyds Bank PLC (“Lloyds”) cancelled the wrong card when he reported his debit card as stolen. Mr W believes this left him open to security risks because of its negligence and wants significant compensation for this. What happened Mr W calle... (2 pages)View decision -
Decision Reference DRN-5331543
21 Mar 2025 Accredited Insurance (Europe) Ltd Not upheldInsuranceDRN-5331543 The complaint Mr and Mrs B complain that Accredited Insurance (Europe) Ltd’s (“Accredited”) attempt to dry her property after a leak impacted on her health, under her home buildings insurance policy. I’ll refer to Mrs B in my decision for ease. What happened Mrs B made a cla... (3 pages)View decision -
Decision Reference DRN-5369923
21 Mar 2025 Loans 2 Go Limited UpheldConsumer CreditDRN-5369923 The complaint Miss M complains that Loans 2 Go Limited (“L2G”) acted irresponsibly when it lent to her. Miss M says she couldn’t afford the loans and they shouldn’t have been lent. What happened L2G lent Miss M three loans between August 2022 and July 2024. The details of t... (3 pages)View decision -
Decision Reference DRN-4822507
21 Mar 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-4822507 The complaint Miss O complains that Wise Payments Limited trading as Wise won’t fully refund the money she lost when she was the victim of a job scam. Miss O brings this complaint with the benefit of professional representation, and her representatives have submitted argume... (4 pages)View decision -
Decision Reference DRN-4895322
21 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4895322 The complaint Miss T complains that Revolut Ltd (‘Revolut’) won’t refund the money she lost as a result of an employment scam. What happened The background to this complaint is known to both parties, so I won’t repeat all the details here. In summary, Miss T says: She was... (3 pages)View decision -
Decision Reference DRN-4895309
21 Mar 2025 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4895309 The complaint Miss T complains that Monzo Bank Ltd (‘Monzo’) won’t refund the money she lost as a result of an employment scam. What happened The background to this complaint is known to both parties, so I won’t repeat all the details here. In summary, Miss T says: She wa... (3 pages)View decision -
Decision Reference DRN-4895298
21 Mar 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4895298 The complaint Miss T complains that Barclays Bank UK PLC (‘Barclays’) won’t refund the money she lost as a result of an employment scam. What happened The background to this complaint is known to both parties, so I won’t repeat all the details here. In summary, Miss T says: ... (3 pages)View decision -
Decision Reference DRN-5238376
21 Mar 2025 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-5238376 The complaint Miss H and Mr E complain about the way Accredited Insurance (Europe) Ltd dealt with a property damage claim they made under their home insurance policy. Miss H has acted as the main representative during the claim and complaint process. So, for ease of referen... (6 pages)View decision -
Decision Reference DRN-5416547
21 Mar 2025 Red Sands Insurance Company (Europe) Limited UpheldInsuranceDRN-5416547 The complaint Mr M and Mrs F complain that Red Sands Insurance Company (Europe) Limited (Red Sands) retrospectively removed subsidence cover from their home insurance policy and declined a claim. What happened Mr M and Mrs F purchased a home insurance policy online with Red... (5 pages)View decision -
Decision Reference DRN-5416135
21 Mar 2025 British Gas Services Limited Not upheldInsuranceDRN-5416135 The complaint The estate of Mrs H has complained that British Gas Services Limited mis-sold her central heating insurance cover. The estate is represented in this complaint by Miss H, the daughter of Mrs H. What happened Miss H’s mother took out a boiler and central heating ... (5 pages)View decision
