We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 361839 results
-
Decision Reference DRN-5412084
21 Mar 2025 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-5412084 The complaint Mr K complains that Vanquis Bank Limited was irresponsible in lending him two credit card accounts which he couldn’t afford to repay. What happened In March 2011 Vanquis lent Mr K two credit card accounts. Each account had a credit limit of £500. In August 201... (2 pages)View decision -
Decision Reference DRN-5122537
21 Mar 2025 Clydesdale Bank Plc Not upheldBanking and PaymentsDRN-5122537 The complaint Miss M complains Clydesdale Bank Plc trading as Virgin Money didn’t do enough to help get a refund for a transaction made on her debit card. What happened The background to this complaint is well known to all parties, so I won’t repeat it at length here. As a ... (2 pages)View decision -
Decision Reference DRN-4938179
21 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4938179 The complaint Mr B complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr B is being represented by a third party. To keep things simple, I will refer to Mr B throughout my decision. What happened The background of this ... (6 pages)View decision -
Decision Reference DRN-5413722
21 Mar 2025 Frasers Group Financial Services Limited Not upheldConsumer CreditDRN-5413722 The complaint Miss B complains that Frasers Group Financial Services Limited was irresponsible in its lending to her. She wants all interest and charges she has paid refunded and any adverse information recorded about this account removed from her credit file. What happened ... (4 pages)View decision -
Decision Reference DRN-5248589
21 Mar 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5248589 The complaint Miss A complains that Barclays Bank PLC (“Barclays”) won’t refund the money she lost to a scam. What happened At the end of November 2023 Miss A says she was contacted by an individual who said they worked for a company that was willing to offer her a remote ro... (5 pages)View decision -
Decision Reference DRN-5353698
21 Mar 2025 Scottish Widows Limited Not upheldPensions and AnnuitiesDRN-5353698 The complaint Miss C has complained about a transfer of her Scottish Widows Limited (‘Scottish Widows’) personal pensions to an occupational scheme in 2012. Miss C says Scottish Widows failed in its responsibilities when dealing with the transfer request. She says that it sh... (4 pages)View decision -
Decision Reference DRN-5383096
21 Mar 2025 Freeway UK Insurance Services Limited UpheldInsuranceDRN-5383096 The complaint Mr B complains about how much Freeway UK Insurance Services Limited trading as Freeway charged him when he cancelled his taxi insurance policy. What happened In August 2024 Mr B took out a taxi insurance policy through Freeway for a vehicle he had purchased. Af... (2 pages)View decision -
Decision Reference DRN-5405075
21 Mar 2025 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-5405075 The complaint Mr K complains Creation Consumer Finance Ltd have reported a default against his account unfairly. He’s also unhappy they refuse to tell him how the balance they say he owes has accrued. What happened I issued a provisional decision setting out what’d happened,... (7 pages)View decision -
Decision Reference DRN-5415793
21 Mar 2025 Cabot Credit Management Group Limited Not upheldConsumer CreditDRN-5415793 The complaint Mr O complains Cabot Credit Management Group Limited trading as Cabot Financial (Europe) Limited won’t remove a default from his credit file if he pays off a debt he has with them. What happened I issued a provisional decision setting out what’d happened, and w... (2 pages)View decision -
Decision Reference DRN-5319142
21 Mar 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5319142 The complaint Mr M complains Monzo Bank Limited unfairly reported information about his account activity. Mr M says this caused him distress and Monzo Bank Limited should remove the information reported. What happened Mr M held a Monzo account and in early February 2024 the... (3 pages)View decision
