We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 380824 results
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Decision Reference DRN-5819151
24 Oct 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5819151 The complaint Mr A complains that Monzo Bank Ltd won’t refund the money he lost when he was the victim of a scam. What happened In late 2020, Mr A says he started investing with a cryptocurrency investment company. He says he understood cryptocurrency he purchased would be ... (2 pages)View decision -
Decision Reference DRN-5422563
24 Oct 2025 Santander UK Plc Not upheldBanking and PaymentsDRN-5422563 The complaint Miss A complains that Santander UK Plc won’t refund the money she lost when she was the victim of what she feels was a scam. What happened In late 2023, Miss A was looking to get a new kitchen fitted and contacted a kitchen company she had seen advertised loca... (3 pages)View decision -
Decision Reference DRN-5552449
24 Oct 2025 Clydesdale Bank Plc Not upheldBanking and PaymentsDRN-5552449 The complaint Miss A complains Clydesdale Bank PLC trading as Virgin Money (Virgin) acted irresponsibly when it approved two credit card accounts for her. What happened Miss A says Virgin approved credit card accounts for her in January 2022 with a limit of £4,100 and £3,200... (3 pages)View decision -
Decision Reference DRN-5806744
24 Oct 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5806744 The complaint Mrs W complains that Revolut Ltd won’t refund the money she lost when she was the victim of a scam. What happened In May 2023, Mrs W received a text message from someone who said they were from a recruitment agency and had a potential job for her. Mrs W replie... (3 pages)View decision -
Decision Reference DRN-5783009
24 Oct 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5783009 The complaint Mrs W complains that Revolut Ltd won’t refund the money she lost when she was the victim of a scam. What happened In December 2023, Mrs W was looking to buy some cryptocurrency. She found someone selling the cryptocurrency she wanted online, agreed to purchase... (2 pages)View decision -
Decision Reference DRN-5660907
24 Oct 2025 Guavapay Limited UpheldBanking and PaymentsDRN-5660907 The complaint Mr G is unhappy that Guavapay Limited trading as MyGuava won’t refund payments he made because of a task-based scam. What happened In summary, Mr G was contacted by someone in November 2024, who he thought was making him a job offer. He was though chatting in ... (3 pages)View decision -
Decision Reference DRN-5903729
24 Oct 2025 NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY Not upheldBanking and PaymentsDRN-5903729 The complaint Mr O complains that NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY won’t refund the money he lost when he was the victim of what he feels was a scam. What happened In October 2021, Mr O says a work colleague of his introduced him to someone promoting a crypt... (4 pages)View decision -
Decision Reference DRN-5706392
24 Oct 2025 FIRST RESPONSE FINANCE LIMITED Not upheldConsumer CreditDRN-5706392 Complaint Mr B complains that First Response Finance Limited (“First Response”) unfairly entered into a hire-purchase agreement with him. He’s said that the monthly payments to this agreement were unaffordable and so his application shouldn’t have been accepted. Background ... (3 pages)View decision -
Decision Reference DRN-5802250
24 Oct 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5802250 Complaint Mr D complains that Moneybarn No.1 Limited (trading as “Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the agreement was unaffordable and that this created ongoing difficulty as he ended up missing payments to priority cred... (5 pages)View decision -
Decision Reference DRN-5800493
23 Oct 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5800493 THE COMPLAINT Mr M complains that Revolut Ltd (“Revolut”) will not reimburse him money he says he lost when he fell victim to a scam. Mr M is represented by Refundee in this matter. However, where appropriate, I will refer to Mr M solely in this decision for ease of readin... (3 pages)View decision
