We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 384131 results
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Decision Reference DRN-5616089
21 Nov 2025 Starling Bank Limited Not upheldBanking and PaymentsDRN-5616089 The complaint D, a limited company, complains that Starling Bank Limited won’t refund the money it lost when it was the victim of what it feels was a scam. What happened In April 2021, D entered into a drop shipping agreement with a retail company. It agreed to pay £13,000 ... (3 pages)View decision -
Decision Reference DRN-5689012
21 Nov 2025 Creation Financial Services Limited Not upheldBanking and PaymentsDRN-5689012 The complaint Mr K complained about the way Creation Financial Services Limited responded to a claim for money back for purchases of goods and services he made using his credit card. What happened Mr K said he bought a boiler including installation for around £2,980 in May ... (3 pages)View decision -
Decision Reference DRN-5966850
20 Nov 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5966850 THE COMPLAINT Miss B complains that Monzo Bank Ltd (“Monzo”) will not reimburse her money she says she lost when she fell victim to a scam. Miss B is represented by CEL Solicitors in this matter. However, where appropriate, I will refer to Miss B solely in this decision fo... (8 pages)View decision -
Decision Reference DRN-5873823
20 Nov 2025 Nationwide Building Society Not upheldBanking and PaymentsDRN-5873823 THE COMPLAINT Ms G complains that Nationwide Building Society (“Nationwide”) will not reimburse her money she says she lost when she fell victim to fraud. Ms G is represented by MaxLaw Solicitors in this matter. However, where appropriate, I will refer to Ms G solely in th... (4 pages)View decision -
Decision Reference DRN-5934841
20 Nov 2025 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5934841 The complaint Mrs G complains about Bank of Scotland plc trading as ‘Halifax’. Mrs G says that she has fallen victim to a long running investment scam and would like Halifax to refund her losses in full. What happened Mrs G knew a person I will refer to as GH, and had firs... (3 pages)View decision -
Decision Reference DRN-5873280
20 Nov 2025 Tandem Motor Finance Limited UpheldConsumer CreditDRN-5873280 The complaint Ms H is unhappy that a car supplied to her under a credit agreement with Tandem Motor Finance Limited (“Tandem”) was of an unsatisfactory quality and it refused her request to reject it. When I refer to what Ms H said and what Tandem said, it should also be ta... (4 pages)View decision -
Decision Reference DRN-5884932
20 Nov 2025 MBNA Limited Not upheldBanking and PaymentsDRN-5884932 The complaint Mr P is unhappy with several aspects of the service he’s received from MBNA Limited, including that they didn’t apply a 30-day hold on his account when they said they would. What happened Mr P contacted MBNA on 2 April 2025 because he was experiencing financial... (3 pages)View decision -
Decision Reference DRN-5965951
20 Nov 2025 New Wave Capital Limited Not upheldBanking and PaymentsDRN-5965951 The complaint A company I’ll call M, complains that New Wave Capital Limited trading as Capital on Tap hasn’t reimbursed a payment that was made as part of a scam. What happened Mr C is the director of M and brings this complaint on M’s behalf. Mr C received a call in July 2... (4 pages)View decision -
Decision Reference DRN-5847956
20 Nov 2025 Starling Bank Limited UpheldBanking and PaymentsDRN-5847956 The complaint Miss A complains Starling Bank Limited won’t reimburse £5,000 she lost to what she believes was an elaborate investment scam. What happened The background to this complaint is well known to both parties, so I’ll only refer to some key events here. Around Dece... (7 pages)View decision -
Decision Reference DRN-5316658
20 Nov 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5316658 The complaint X complains Revolut Ltd unfairly blocked and then closed his account. He is also unhappy that Revolut liquidated his investments and later sent funds back to the sending bank. He wants compensation for his financial losses, and the trouble and upset this caused... (6 pages)View decision
