We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 384131 results
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Decision Reference DRN-5505400
20 Nov 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5505400 The complaint Mr D complains that Barclays Bank UK PLC (‘Barclays’), won’t refund the money he lost as a result of what he believes was an ‘Authorised Push Payment’ (‘APP’) property investment scam. Mr D brings his complaint with the assistance of a professional representat... (5 pages)View decision -
Decision Reference DRN-5525740
20 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5525740 The complaint Mr A complains that Revolut Ltd blocked and closed his account without providing a proper explanation. He says this caused him unnecessary trouble and upset for which he should be compensated. What happened Mr A had an account with Revolut, which he opened in ... (3 pages)View decision -
Decision Reference DRN-5845567
20 Nov 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5845567 The complaint Mr C has complained that Barclays Bank UK PLC trading as Tesco Bank “Tesco” did not deal fairly with his request for help when seeking a refund from a merchant. What happened The circumstances leading up to this claim aren’t disputed so I’ve only briefly set t... (4 pages)View decision -
Decision Reference DRN-5844379
20 Nov 2025 MBNA Limited Not upheldBanking and PaymentsDRN-5844379 The complaint Mr M complains that MBNA Limited didn’t refund a payment he made using his credit card. What happened In November 2024, Mr M says he arranged for a merchant (a jeweller, who I’ll refer to as “R”) to make him a bracelet. He paid £6,500 for it using his MBNA cre... (4 pages)View decision -
Decision Reference DRN-5963914
20 Nov 2025 Lloyds Bank PLC UpheldBanking and PaymentsDRN-5963914 The complaint Mrs L complains Lloyds Bank PLC provided extremely poor customer care when she visited one of its branches and also ignored her instructions about a money transfer. What happened Mrs L had a number of accounts with Lloyds Bank including a current account and a ... (3 pages)View decision -
Decision Reference DRN-5808246
20 Nov 2025 Inter Partner Assistance SA UpheldInsuranceDRN-5808246 The complaint Mr A has complained that Inter Partner Assistance SA (IPA) declined a claim he made on an annual travel insurance policy. What happened Mr A was due to go on a trip abroad in December 2024. Unfortunately, he became unwell just beforehand and was unable to trav... (3 pages)View decision -
Decision Reference DRN-5899009
20 Nov 2025 American Express Services Europe Limited Not upheldBanking and PaymentsDRN-5899009 The complaint Ms C is unhappy that American Express Services Europe Limited (“AmEx”) have reported a missed payment to her credit file. What happened On 24 November 2023, AmEx issued an account statement to Ms C which explained that she needed to make a payment of at least £... (2 pages)View decision -
Decision Reference DRN-5689721
20 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5689721 The complaint Mr S complains that Revolut Ltd (‘Revolut’) won’t refund him the money he lost after he fell victim to blackmail. What happened Mr S was contacted out of the blue by someone who claimed that Mr S had used the services of an escort and hadn’t paid. This wasn’t ... (3 pages)View decision -
Decision Reference DRN-5927843
20 Nov 2025 Evolution Money Limited Not upheldMortgagesDRN-5927843 The complaint Mr R complains that Evolution Money Limited mis-sold a secured loan to him. What happened In 2022, Mr R took out a third charge mortgage. It was for £9,000 plus a product fee of £900 and a lender fee of £499 repayable over ten years on a variable interest rate ... (3 pages)View decision -
Decision Reference DRN-5772726
20 Nov 2025 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5772726 The complaint Mr R complains Bank of Scotland plc unfairly closed his accounts, without proper warning or explanation. What happened The facts of the complaint are well known to both parties, so I will only provide a summary of the key points. Mr R had multiple holdings wi... (4 pages)View decision
