We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 384131 results
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Decision Reference DRN-5889716
19 Nov 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5889716 The complaint Mrs H complains that Barclays Bank UK PLC won’t refund the money she lost to a job scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key events here. Mrs H was se... (4 pages)View decision -
Decision Reference DRN-5779543
19 Nov 2025 Motability Operations Limited Not upheldConsumer CreditDRN-5779543 The complaint Miss M complains that Motability Operations Limited has terminated the hire agreement under which a car was supplied to her. She’s being represented in her complaint by her daughter. What happened A new car was supplied to Miss M under a hire agreement with Mot... (3 pages)View decision -
Decision Reference DRN-5659174
19 Nov 2025 EE Limited UpheldConsumer CreditDRN-5659174 The complaint Miss P complains that she did not receive goods in respect of a credit agreement she took out with EE Limited trading as EE (‘EE’). What happened The parties are familiar with the background details of this complaint – so I will briefly summarise them here. It ... (3 pages)View decision -
Decision Reference DRN-5963379
19 Nov 2025 Domestic & General Insurance Plc UpheldInsuranceDRN-5963379 The complaint Ms W is unhappy Domestic & General Insurance Plc (D&G) haven’t replaced her coffee machine under her appliance protection policy. What happened In April 2025 Ms W took out cover for her coffee machine through D&G. A few weeks later it broke so she ... (4 pages)View decision -
Decision Reference DRN-5958251
19 Nov 2025 Tandem Motor Finance Limited UpheldConsumer CreditDRN-5958251 The complaint Mr R complains that a car he took from Tandem Motor Finance Limited under a hire purchase agreement was not of satisfactory quality. What happened In August 2023 Mr R entered into a 42-month hire purchase agreement with Tandem for a used car. The car was around... (3 pages)View decision -
Decision Reference DRN-5817740
19 Nov 2025 MotoNovo Finance Limited Not upheldConsumer CreditDRN-5817740 The complaint Miss V complains that a car that was supplied to her under a hire purchase agreement with MotoNovo Finance Limited wasn’t of satisfactory quality. What happened A used car was supplied to Miss V under a hire purchase agreement with MotoNovo Finance that she ele... (3 pages)View decision -
Decision Reference DRN-5865018
19 Nov 2025 AutoMoney Limited Not upheldConsumer CreditDRN-5865018 The complaint Mr K complains about a fraud marker that was reported in relation to a finance application with AutoMoney Limited trading as AutoMoney Car Finance. What happened As both parties are familiar with the circumstances of this complaint, I’ve summarised them briefl... (4 pages)View decision -
Decision Reference DRN-5734167
19 Nov 2025 Chetwood Financial Limited Not upheldConsumer CreditDRN-5734167 The complaint Mr B complains that it was irresponsible for Chetwood Financial Limited, trading as Live Lend, to have made two loans to him. He’s being represented in his complaint by a claims management company. What happened Mr B entered into a fixed sum loan agreement with... (3 pages)View decision -
Decision Reference DRN-5939414
19 Nov 2025 JLT Wealth Management Limited UpheldPensions and AnnuitiesDRN-5939414 The complaint Mr R complains about advice he received from Alexander Forbes Financial Services (AFFS) to transfer his defined benefit occupational pension (DB) scheme into a personal pension. Mr R believes the advice to transfer wasn’t in their best interests and has caused ... (7 pages)View decision -
Decision Reference DRN-5821935
19 Nov 2025 Domestic & General Insurance Plc UpheldInsuranceDRN-5821935 The complaint Ms W is unhappy Domestic & General Insurance Plc (D&G) haven’t replaced her coffee machine under her appliance protection policy. What happened In April 2025 Ms W took out cover for her coffee machine through D&G. A few weeks later it broke so she ... (4 pages)View decision
