We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 385994 results
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Decision Reference DRN-5973233
28 Nov 2025 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5973233 The complaint Mr A complains that Barclays Bank UK PLC didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well k... (3 pages)View decision -
Decision Reference DRN-5984476
28 Nov 2025 Mitsubishi HC Capital UK Plc Not upheldConsumer CreditDRN-5984476 The complaint Mr D’s complaint is, in essence, that Mitsubishi HC Capital UK PLC trading as Novuna Personal Finance 1 (the ‘Lender’) acted unfairly and unreasonably by (1) being party to an unfair credit relationship with him under Section 140A of the Consumer Credit Act 197... (17 pages)View decision -
Decision Reference DRN-5492511
28 Nov 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5492511 The complaint Mr G complains that Barclays Bank UK PLC won’t refund him the money he lost after he fell victim to a scam. What happened In or around February 2023, Mr G was introduced to an investment opportunity. Believing everything to be genuine, Mr G sent three payments... (2 pages)View decision -
Decision Reference DRN-5455651
28 Nov 2025 Nationwide Building Society Not upheldConsumer CreditDRN-5455651 The complaint Miss L that Nationwide Building Society is holding her liable for the debt on a loan which she says she neither applied for nor knew about. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief ove... (2 pages)View decision -
Decision Reference DRN-5754057
28 Nov 2025 Santander UK Plc Not upheldBanking and PaymentsDRN-5754057 The complaint Mr G has complained that Santander UK PLC won’t refund money he lost to scam. What happened Mr G has said he saw an advert to invest which was endorsed by a celebrity as such he was fraudulently induced to invest funds into an exchange for Crypto currency. He ... (3 pages)View decision -
Decision Reference DRN-5745647
28 Nov 2025 Assurant General Insurance Limited UpheldInsuranceDRN-5745647 The complaint Mr P has complained that Assurant General Insurance Limited declined a claim under his mobile phone insurance policy. What happened Mr P has mobile phone insurance cover through his bank account. He made a claim having lost his phone whilst cycling home from wo... (3 pages)View decision -
Decision Reference DRN-5714326
28 Nov 2025 Cabot Credit Management Group Limited Not upheldConsumer CreditDRN-5714326 The complaint Mr H complains that Cabot Credit Management Group Limited trading as Cabot Financial (Europe) Limited (Cabot) have harassed him and pursued him for a debt he isn’t convinced they have the right to be collecting. What happened Mr H had a credit card account with... (3 pages)View decision -
Decision Reference DRN-5815261
28 Nov 2025 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-5815261 The complaint Mr and Mrs C are unhappy that HSBC UK Bank Plc won’t reimburse money that they lost to a scam. What happened Mr and Mrs C were attempting to purchase a property. Emails between them and their solicitors were intercepted. Because of this, they were directed to ... (5 pages)View decision -
Decision Reference DRN-5876047
28 Nov 2025 Santander UK Plc UpheldBanking and PaymentsDRN-5876047 The complaint Mr S complains that Santander UK Plc (‘Santander’) closed his accounts and provided him with misleading information. What happened Mr S had a basic and current account with Santander. In February 2025, Mr S attempted to use his debit card and it was declined. ... (3 pages)View decision -
Decision Reference DRN-5833932
28 Nov 2025 U K Insurance Limited Not upheldInsuranceDRN-5833932 The complaint Mr H complains U K Insurance Limited trading as Churchill Insurance policies (UKI) has unfairly handled a claim under his motor insurance policy. What happened Mr H had a collision in January 2025 and raised a claim under his motor insurance policy, underwritte... (3 pages)View decision
