We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 385994 results
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Decision Reference DRN-5905294
28 Nov 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5905294 The complaint Ms D complains that Barclays Bank UK PLC (Barclays) declined to reimburse money that she paid after falling victim to an investment scam that began in April 2022. I was sorry to hear of Ms D’s experience and that she has needed to contact us under these circums... (4 pages)View decision -
Decision Reference DRN-5973824
28 Nov 2025 Lloyds Bank General Insurance Limited UpheldInsuranceDRN-5973824 The complaint Ms S and Mr T have complained about that Lloyds Bank General Insurance Limited, trading as Halifax, didn’t deal fairly with the claim they made following a fire at their home. What happened There was a house fire at Ms S’s and Mr T’s home at the end of 2023. Th... (3 pages)View decision -
Decision Reference DRN-5954926
28 Nov 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5954926 The complaint Ms C complains that Barclays Bank UK PLC trading as Tesco Bank refused to accept a promissory note as payment for her debt, failed to return the promissory note to her, terminated her credit agreement and recorded a default on her credit file. What happened Ms ... (3 pages)View decision -
Decision Reference DRN-5957519
28 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5957519 The complaint Mr C complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr C is being represented by a third party. To keep things simple, I will refer to Mr C throughout my decision. What happened The background of this ... (4 pages)View decision -
Decision Reference DRN-5893289
28 Nov 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5893289 The complaint Miss B complains Barclays Bank UK PLC’s IT outage meant two payments were taken from her account, putting her overdrawn and causing significant distress. What happened Barclays had an IT outage over the weekend of 31 January to 2 February 2025, and Miss B had... (3 pages)View decision -
Decision Reference DRN-5982540
28 Nov 2025 Everyday Lending Limited Not upheldConsumer CreditDRN-5982540 The complaint Mrs K complains that Everyday Lending Ltd irresponsibly lent to her. What happened The facts of this case are familiar to both sides. With that being the case, I won’t provide a detailed background here. Instead, I’ll provide a brief summary. Everyday Lending ... (7 pages)View decision -
Decision Reference DRN-5692531
28 Nov 2025 MONEYBARN NO.1 LIMITED UpheldConsumer CreditDRN-5692531 The complaint Ms W complains about a charge applied by MONEYBARN NO.1 LIMITED when she returned a car after voluntarily terminating a conditional sale agreement. What happened In October 2021, Ms W was supplied with a used car through a conditional sale agreement with Moneyb... (4 pages)View decision -
Decision Reference DRN-5956827
28 Nov 2025 Stellantis Financial Services UK Limited UpheldConsumer CreditDRN-5956827 The complaint Mr C complains about the quality of a new car he acquired through a hire purchase agreement with Stellantis Financial Services UK Limited (‘Stallantis’). Mr C says that the car had a faulty timing belt which led to an engine failure early in the life of it. Wh... (5 pages)View decision -
Decision Reference DRN-5761756
28 Nov 2025 Aviva Life & Pensions UK Limited Not upheldInsuranceDRN-5761756 The complaint Ms M has complained she was mis-sold a Life and Critical Illness Cover (‘CIC’) policy by Aviva Life & Pensions UK Limited (‘Aviva’). She has also complained about the ongoing service and that her critical illness claim was wrongfully declined. To put the ma... (9 pages)View decision -
Decision Reference DRN-5982471
28 Nov 2025 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-5982471 The complaint 1. Mr S is unhappy with Clydesdale Bank Plc’s handling of his credit card. What happened 2. I issued my provisional findings to both parties setting out why I thought Mr S’s complaint should be upheld in part and invited both parties to provide any further sub... (8 pages)View decision
