We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 386796 results
-
Decision Reference DRN-5963810
26 Nov 2025 Accredited Insurance (Europe) Ltd Not upheldInsuranceDRN-5963810 The complaint Mr J complained that the cash settlement Accredited Insurance (Europe) Ltd (“Accredited”) paid was insufficient to cover the required repairs following a claim he made about an escape of water, under his home buildings insurance policy. References to Accredited... (3 pages)View decision -
Decision Reference DRN-5698862
26 Nov 2025 U K Insurance Limited Not upheldInsuranceDRN-5698862 The complaint Mrs F is unhappy with the cash settlement valuation offered by U K Insurance Limited (UKI) on her home contents insurance policy. Mrs F is being represented on this complaint. For ease, I will refer to Mrs F throughout this decision. What happened Mrs F has a h... (3 pages)View decision -
Decision Reference DRN-5791599
26 Nov 2025 Domestic & General Insurance Plc UpheldInsuranceDRN-5791599 The complaint Mr J has complained about the way Domestic & General Insurance Plc dealt with a claim he made under his household warranty policy. What happened In December 2023 Mr J reported that food in his fridge was freezing. On 22 December 2023 an engineer attended. I... (3 pages)View decision -
Decision Reference DRN-5917499
26 Nov 2025 First Central Underwriting Limited Not upheldInsuranceDRN-5917499 The complaint Mr A complains First Central Underwriting Limited (First Central) has declined to deal with his claim and avoided his motor insurance policy. Mr A is being represented in this complaint, but as Mr A is the policyholder, and for ease, I’ve referred to him throug... (3 pages)View decision -
Decision Reference DRN-5978470
26 Nov 2025 U K Insurance Limited UpheldInsuranceDRN-5978470 The complaint Miss I complains that, owing to U K Insurance Limited’s (UKI) poor service she was unable to retain her cherished number plate (the plate) following a claim on her motor insurance policy. What happened Miss I’s lease car, which carried the plate, was stolen in ... (8 pages)View decision -
Decision Reference DRN-5961616
26 Nov 2025 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-5961616 The complaint Miss N complains about her Vanquis Bank Limited loan. What happened Given the facts of this complaint are extensive and well known to both parties, I won’t go over every detail here; instead, I’ll summarise the key events up until this point: • Miss N applied... (5 pages)View decision -
Decision Reference DRN-5812329
26 Nov 2025 U K Insurance Limited Not upheldInsuranceDRN-5812329 The complaint Mrs J complained that following an accident U K Insurance Limited (“UKI”) handled her claim poorly which meant it didn’t refund her excess payment, under her motor insurance policy. What happened Mrs J was involved in a collision when driving. She said the othe... (3 pages)View decision -
Decision Reference DRN-5959290
26 Nov 2025 J.P. Morgan Europe Limited UpheldBanking and PaymentsDRN-5959290 The complaint Ms B complains that she had problems with moving money from her J.P. Morgan Europe Limited trading as Chase account, for completion of a house purchase. And that she consequently lost interest on savings. What happened In the summer of 2023, Ms B and her husban... (3 pages)View decision -
Decision Reference DRN-5978495
26 Nov 2025 Lendable Ltd Not upheldConsumer CreditDRN-5978495 The complaint Miss B complains that Lendable Ltd (“Lendable”) irresponsibly provided her with a loan and didn’t conduct sufficient affordability checks whilst she was struggling financially, was suffering from mental health issues and had a gambling addiction. What happened... (4 pages)View decision -
Decision Reference DRN-5966136
26 Nov 2025 Bank of Scotland Plc UpheldMortgagesDRN-5966136 The complaint Mrs B complains about the way Bank of Scotland plc trading as Halifax (“Halifax”) managed her mortgage. What happened Mrs B took out a mortgage with Halifax in 2017. The mortgage had an initial fixed interest rate of 1.94% that ended on 30 September 2022. After... (6 pages)View decision
