We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 386796 results
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Decision Reference DRN-5974496
25 Nov 2025 U K Insurance Limited UpheldInsuranceDRN-5974496 The complaint Ms K complains about the response of U K Insurance Limited (‘UKI’) to her home insurance (contents) claim. UKI are the underwriters (insurers) of this policy. Some of Ms K’s dissatisfaction relates to the actions of agents that were acting on behalf of UKI. As ... (4 pages)View decision -
Decision Reference DRN-5759146
25 Nov 2025 Capital One (Europe) plc Not upheldBanking and PaymentsDRN-5759146 The complaint Mr M complains that Capital One (Europe) plc (“Capital One”) irresponsibly provided him with a credit card. What happened Capital One provided Mr M with a credit card and a limit of £1,000 in April 2023. I understand the credit limit wasn’t increased. Mr M com... (4 pages)View decision -
Decision Reference DRN-5935271
25 Nov 2025 ST. JAMES'S PLACE UK PLC Not upheldInvestmentsDRN-5935271 The complaint Mrs R and Ms H (‘the trustees’) as trustees of the H Trust complain that St. James’s Place UK PLC (‘SJP’) failed to issue certificates and sent post to wrong addresses. In making this complaint Mrs R and Ms H have been represented by Mr R. For simplicity I’ve r... (3 pages)View decision -
Decision Reference DRN-5956396
25 Nov 2025 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5956396 The complaint Mr L has complained to HSBC UK Bank Plc (“HSBC”) about an overdraft facility that HSBC continued to make available to him, going forward from August 2024. He says HSBC didn’t do enough to safeguard him from the heavy level of gambling that was visible on his a... (4 pages)View decision -
Decision Reference DRN-5974577
25 Nov 2025 Barclays Bank Plc UpheldInvestmentsDRN-5974577 The complaint Mrs H has a Smart Investor share dealing account with Barclays Bank PLC (“Barclays”). Mrs H held shares in a company that was subject to a takeover by an Australian company. Mrs H’s complaint is that Barclays did not tell her about the takeover and now she has ... (20 pages)View decision -
Decision Reference DRN-5974711
25 Nov 2025 Wakam UpheldInsuranceDRN-5974711 The complaint Mr P has complained that his commercial vehicle insurer, Wakam, failed to deal with a claim he made on his policy after he was involved in an accident. What happened Mr P was involved in a non-fault accident in December 2023 which severely damaged his car and ... (3 pages)View decision -
Decision Reference DRN-5768918
25 Nov 2025 Hamilton Insurance Designated Activity Company Not upheldInsuranceDRN-5768918 The complaint Miss A and Mr M complain Hamilton Insurance Designated Activity Company (Hamilton) has declined the claim they made under their travel insurance policy. This complaint has been brought by both Miss A and Mr M, but as Mr M has been leading in this complaint, and... (3 pages)View decision -
Decision Reference DRN-5781238
25 Nov 2025 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-5781238 The complaint Mr A complains Liverpool Victoria Insurance Company Limited unfairly voided his motor insurance policy. What happened Mr A’s car was stolen but recovered. He claimed for theft related damage against his LV motor insurance policy. However, LV avoided his policy... (5 pages)View decision -
Decision Reference DRN-5753345
25 Nov 2025 Loans 2 Go Limited UpheldConsumer CreditDRN-5753345 The complaint Mr K complains that Loans 2 Go Limited (L2G) acted irresponsibly by agreeing to lend to him. What happened Around March 2022 Mr K entered into a Fixed Sum loan agreement with L2G for £1,000. The total amount repayable was £3,700.08 over 18 months by monthly ins... (3 pages)View decision -
Decision Reference DRN-5972874
25 Nov 2025 St. James's Place Wealth Management Plc Not upheldPensions and AnnuitiesDRN-5972874 The complaint Mrs B’s complaint about St. James’s Place Wealth Management Plc (‘SJP’) concerns the poor performance of her pension she says she has experienced since investing and despite paying for advice and ongoing management of her funds. She says she was given inflated ... (10 pages)View decision
