We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 388057 results
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Decision Reference DRN-5759670
4 Dec 2025 PROPEL HOLDINGS (UK) LIMITED Not upheldConsumer CreditDRN-5759670 The complaint Mr F complains that PROPEL HOLDINGS (UK) LIMITED, trading as Quidmarket, irresponsibly lent to him. What happened Mr F was provided several loans by Quidmarket between 2020 and 2024. I’ve set them out below: LoanDate Amount Term (months) Repayment (monthly) 1... (3 pages)View decision -
Decision Reference DRN-5997396
4 Dec 2025 Bank of Scotland Plc UpheldMortgagesDRN-5997396 The complaint Mr S complains that Bank of Scotland plc trading as Halifax has incorrectly recorded the consent to lease (CTL) agreement on his mortgage and this has led to him being unfairly refused a better interest rate deal over the years. What happened In 2006 Mr S took ... (5 pages)View decision -
Decision Reference DRN-5640774
4 Dec 2025 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5640774 The complaint Mr S complains that Barclays Bank UK PLC (‘Barclays’) won’t reimburse the funds he lost when he fell victim to a scam. What happened Mr S says that he became involved with the directors of a company I’ll call D in this decision in March 2021 when they started ... (5 pages)View decision -
Decision Reference DRN-5748666
4 Dec 2025 Shawbrook Bank Limited Not upheldConsumer CreditDRN-5748666 The complaint Mr and Mrs S’ complaint is, in essence, that Shawbrook Bank Limited (the ‘Lender’) acted unfairly and unreasonably by (1) being party to an unfair credit relationship with them under Section 140A of the Consumer Credit Act 1974 (as amended) (the ‘CCA’) and (2) ... (13 pages)View decision -
Decision Reference DRN-5895005
4 Dec 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5895005 The complaint Mr G complains on behalf of ‘M’, a limited company, that Monzo Bank Ltd (‘Monzo’) closed M’s business account without explanation. What happened M had a business account with Monzo. Mr G also had personal accounts with Monzo and I’m aware he has complained abo... (2 pages)View decision -
Decision Reference DRN-5963935
4 Dec 2025 Advantage Insurance Company Limited Not upheldInsuranceDRN-5963935 The complaint Mr S complains about how Advantage Insurance Company Limited (Advantage) settled a claim made on his motor insurance policy. What happened In July 2024 Advantage received an allegation from a third party that Mr S had failed to stop in time and collided with t... (2 pages)View decision -
Decision Reference DRN-5943918
4 Dec 2025 Barclays Bank UK PLC Not upheldConsumer CreditDRN-5943918 The complaint Ms V complains that Barclays Bank UK PLC (“Barclays”) defaulted her loan account and sold it to a debt purchaser, which she says was unfair and is causing her financial hardship. What happened In 2022, Ms V entered into a loan agreement with Barclays. The loan... (3 pages)View decision -
Decision Reference DRN-5909648
4 Dec 2025 Nationwide Building Society Not upheldBanking and PaymentsDRN-5909648 The complaint Mrs D complains about the service provided by Nationwide Building Society when she switched her current account to it. What happened In March 2020, Mrs D opened a Nationwide current account using its switch service. She complains that she experienced some probl... (3 pages)View decision -
Decision Reference DRN-5997606
4 Dec 2025 Zempler Bank Limited UpheldBanking and PaymentsDRN-5997606 The complaint Mrs K is unhappy that Zempler Bank Limited defaulted her account. What happened Mrs K has a credit card account with Zempler that had fallen into arrears. On 24 July 2024, Mrs K spoke with Zempler and agreed a payment plan whereby Mrs K wouldn’t be able to unde... (3 pages)View decision -
Decision Reference DRN-5980508
4 Dec 2025 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-5980508 The complaint Mr R complains that Aviva Life & Pensions UK Limited (“Aviva”) failed to pay some pension benefits to him in a timely manner. What happened Mr R held pension benefits with Aviva. In October 2024 he asked that Aviva pay him all his pension benefits as a sing... (4 pages)View decision