We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 388057 results
-
Decision Reference DRN-5893541
4 Dec 2025 Advantage Insurance Company Limited Not upheldInsuranceDRN-5893541 The complaint Ms N complained about Advantage Insurance Company Limited’s (“Advantage”) handling of a claim made by a third-party following an accident, under her motor insurance policy. What happened Ms N was involved in a collision when driving on 25 April 2024. The other ... (3 pages)View decision -
Decision Reference DRN-5988309
4 Dec 2025 Madison CF UK Limited UpheldBanking and PaymentsDRN-5988309 The complaint Mr T complains that Madison CF UK Limited trading as “118118 Money” irresponsibly provided him with a credit card. What happened 118118 Money provided Mr T with a credit card in January 2021 with a limit of £1,200. I understand the credit limit wasn’t increase... (7 pages)View decision -
Decision Reference DRN-5878639
4 Dec 2025 AWP P&C S.A. Not upheldInsuranceDRN-5878639 The complaint Mr T1 and Mrs T, Miss T, Mr T2, and Mr T3 complain that AWP P&C S.A. declined their travel insurance claim. My references to AWP include its claim handling agent. As Mr T1 has taken the lead on the claim and complaint I’ll refer to Mr T1 to include all th... (4 pages)View decision -
Decision Reference DRN-5931533
4 Dec 2025 MSIG Europe SE Not upheldInsuranceDRN-5931533 The complaint Mr D complains that MSIG Europe SE (“MSIG”) has treated him unfairly in relation to a complaint made under his yacht insurance policy. Any reference I make to Mr D or MSIG includes the actions/communications of any respective agents or representatives. What hap... (4 pages)View decision -
Decision Reference DRN-5431913
4 Dec 2025 Sandringham Financial Partners Limited Not upheldInsuranceDRN-5431913 The complaint Miss H complains about the suitability of life and critical illness cover sold to her by Sandringham Financial Partners Limited and says that she was misled into taking out. What happened In 2002 Miss H first met the adviser, Mr M, who worked for a different bu... (5 pages)View decision -
Decision Reference DRN-5889362
4 Dec 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5889362 The complaint Mr C, the director of J (a limited company), complains on behalf of J that Lloyds Bank Plc (‘Lloyds’) won’t reimburse the funds J lost when it fell victim to a scam. What happened What J says On behalf of J, Mr C says that he received information about a rent... (5 pages)View decision -
Decision Reference DRN-5851937
4 Dec 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5851937 The complaint Mr J complains that Moneybarn No.1 Limited (Moneybarn) lent to him irresponsibly. What happened Mr J took out a motor finance agreement for £4,000 over 42 months with Moneybarn, in June 2017. The monthly repayments were £182.69, and Mr J settled the agreement ... (3 pages)View decision -
Decision Reference DRN-5966397
4 Dec 2025 Legal and General Assurance Society Limited UpheldInsuranceDRN-5966397 The complaint Mr C complains because Legal and General Assurance Society Limited (‘L&G’) hasn’t paid his claim under an income protection insurance policy. What happened Mr C is insured under a group income protection insurance policy provided by his employer and underwr... (5 pages)View decision -
Decision Reference DRN-5954952
4 Dec 2025 Millennium Insurance Company Limited Not upheldInsuranceDRN-5954952 The complaint Mr J complains that Millennium Insurance Company Limited has turned down an unemployment claim he made on a short-term income protection insurance policy. All references to Millennium include the actions of its third-party administrator. What happened The circu... (3 pages)View decision -
Decision Reference DRN-5913388
4 Dec 2025 Nationwide Building Society UpheldBanking and PaymentsDRN-5913388 The complaint Mr L complains about incomplete and misleading information provided by Nationwide Building Society about transactions on his current account, and about customer service in a branch. What happened Mr L banks with Nationwide. He complained that when reviewing tra... (2 pages)View decision