We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 384133 results
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Decision Reference DRN-5859850
26 Nov 2025 Watford Insurance Company Europe Limited Not upheldInsuranceDRN-5859850 The complaint Miss H says Watford Insurance Company Europe Limited wrongly declined a claim she made on her motor insurance policy after an accident. What happened Miss H says that on 29 June 2024 at around 2am she swerved her vehicle to avoid a cat and collided with a tree.... (4 pages)View decision -
Decision Reference DRN-5921848
26 Nov 2025 Lendable Ltd Not upheldConsumer CreditDRN-5921848 The complaint Mr D complains that the loan issued to him by Lendable Ltd was mis-sold. What happened Mr D applied for a loan in August 2022. He said that the loan was taken out over the phone, and he was told he couldn’t have a 60-month loan and instead could have a 36-month... (2 pages)View decision -
Decision Reference DRN-5948214
26 Nov 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5948214 The complaint Miss L complains that Barclays Bank UK PLC reduced her credit limit. What happened Miss L hold a credit card with Barclays. On 24 June 2025 Barclays advised Miss L that her credit limit was being reduced from £6700 to £1200 as a result of information received f... (2 pages)View decision -
Decision Reference DRN-5831838
26 Nov 2025 Inter Partner Assistance SA Not upheldInsuranceDRN-5831838 The complaint Miss B has complained that Inter Partner Assistance SA declined a claim she made on a travel insurance policy. What happened Miss B originally took out the annual policy in May 2022 and it auto-renewed in May 2023. She was due to go on a trip abroad in March 2... (4 pages)View decision -
Decision Reference DRN-5813641
26 Nov 2025 Shop Direct Finance Company Limited Not upheldConsumer CreditDRN-5813641 The complaint Ms M complains that Shop Direct Finance Company Limited, trading as Littlewoods, didn’t close her account with it, has dealt with her using multiple reference numbers and has given her contradictory information. What happened Ms M had a shopping account with Sh... (3 pages)View decision -
Decision Reference DRN-5906270
26 Nov 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5906270 The complaint Ms C complains that Barclays Bank UK Plc blocked her personal account without notice and that it gave her misleading information about what she needed to do to restore the account. What happened Ms C is a director of a company. Both she and the company hold acc... (2 pages)View decision -
Decision Reference DRN-5778018
26 Nov 2025 Salad Finance Limited Not upheldConsumer CreditDRN-5778018 The complaint Miss K says Salad Finance Limited, trading as Salad Money, irresponsibly lent to her. What happened Miss K took out a £1,000 loan over 18 months from Salad Money on 19 January 2024. The monthly repayments were £85.11 and the total repayable was £1,527.11. Miss ... (2 pages)View decision -
Decision Reference DRN-5963810
26 Nov 2025 Accredited Insurance (Europe) Ltd Not upheldInsuranceDRN-5963810 The complaint Mr J complained that the cash settlement Accredited Insurance (Europe) Ltd (“Accredited”) paid was insufficient to cover the required repairs following a claim he made about an escape of water, under his home buildings insurance policy. References to Accredited... (3 pages)View decision -
Decision Reference DRN-5698862
26 Nov 2025 U K Insurance Limited Not upheldInsuranceDRN-5698862 The complaint Mrs F is unhappy with the cash settlement valuation offered by U K Insurance Limited (UKI) on her home contents insurance policy. Mrs F is being represented on this complaint. For ease, I will refer to Mrs F throughout this decision. What happened Mrs F has a h... (3 pages)View decision -
Decision Reference DRN-5791599
26 Nov 2025 Domestic & General Insurance Plc UpheldInsuranceDRN-5791599 The complaint Mr J has complained about the way Domestic & General Insurance Plc dealt with a claim he made under his household warranty policy. What happened In December 2023 Mr J reported that food in his fridge was freezing. On 22 December 2023 an engineer attended. I... (3 pages)View decision
