We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 369227 results
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Decision Reference DRN-5595854
20 Jun 2025 Loans 2 Go Limited UpheldConsumer CreditDRN-5595854 The complaint Mr G complains that Loans 2 Go Limited was irresponsible in its lending to him. He wants the interest and charges applied to his loans refunded. What happened Mr G was provided with two loans by Loans 2 Go, the details are set out below. Loan Date Amount Term M... (4 pages)View decision -
Decision Reference DRN-5038935
20 Jun 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5038935 The complaint Miss N complains that Barclays Bank UK PLC (“Barclays”) didn’t do enough to protect her when she made two payments towards an investment opportunity in 2021 which she now believes was a scam. Miss N is being represented by solicitors in this complaint. What h... (3 pages)View decision -
Decision Reference DRN-5598404
20 Jun 2025 AXA PPP Healthcare Limited UpheldInsuranceDRN-5598404 The complaint Miss L complains that AXA PPP Healthcare Limited declined a claim under a private health insurance policy. What happened Miss L has been represented by Mr L on this complaint. Mr L holds a private health insurance policy through his employer. He added Miss L ... (2 pages)View decision -
Decision Reference DRN-5485054
20 Jun 2025 Alwyn Insurance Company Limited UpheldInsuranceDRN-5485054 The complaint Mr H complains that Alwyn Insurance Company Limited avoided his policy and didn’t deal with his claim. Reference to Alwyn includes its agents. What happened Mr H held a motor insurance policy underwritten by Alwyn. When his house was burgled his car keys were s... (3 pages)View decision -
Decision Reference DRN-5638263
20 Jun 2025 Santander UK Plc UpheldBanking and PaymentsDRN-5638263 The complaint Mr and Mrs K complain Santander UK Plc unfairly decided to close their current and savings accounts and failed to provide their reasons. They want £10,000 compensation for the distress and inconvenience they were caused. What happened Mr and Mrs K are long stan... (4 pages)View decision -
Decision Reference DRN-5567017
20 Jun 2025 Oodle Financial Services Limited Not upheldConsumer CreditDRN-5567017 The complaint Mr R complains Oodle Financial Services Limited trading as Oodle Car Finance (Oodle) provided him with an unaffordable hire purchase agreement. Mr R’s complaint has been brought by a professional representative, however for ease I’ve referred to all submission... (3 pages)View decision -
Decision Reference DRN-5638125
20 Jun 2025 Lex Autolease Ltd UpheldConsumer CreditDRN-5638125 The complaint Ms A complains about the quality of a car that was supplied through a hire agreement with Lex Autolease Ltd (LAL). What happened In October 2021, Ms A entered into a lease agreement with LAL to acquire a car. The annual mileage allowance on the agreement was 10... (4 pages)View decision -
Decision Reference DRN-5495172
20 Jun 2025 St. James's Place Wealth Management Plc Not upheldInsuranceDRN-5495172 The complaint Mrs D complains that St. James's Place Wealth Management Plc (‘SJP’) mis-sold her a life assurance policy. What happened In 2013 Mrs D was advised by SJP to take out a term assurance policy to ensure in the event of her passing during the mortgage term th... (4 pages)View decision -
Decision Reference DRN-5638192
20 Jun 2025 Evelyn Partners Investment Management LLP Not upheldPensions and AnnuitiesDRN-5638192 The complaint Mr I complains about administrative issues caused by Evelyn Partners Investment Management LLP (Evelyn). What happened Mr I held a self-invested personal pension (SIPP) with a provider I’ll refer to as A (I understand he may since have transferred it to anothe... (4 pages)View decision -
Decision Reference DRN-5594012
20 Jun 2025 Nationwide Building Society Not upheldBanking and PaymentsDRN-5594012 The complaint Mr T complains that Nationwide Building Society (Nationwide) have not paid him £175 for switching his current account to them. Nationwide said Mr T didn’t complete one of the necessary steps (using his debit card within 31 days) to be eligible for the switch in... (2 pages)View decision
