We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 362195 results
-
Decision Reference DRN-4633690
22 Nov 2024 Alphabet (GB) Ltd Not upheldConsumer CreditDRN-4633690 The complaint Mr C has complained that he is unhappy with the redress offered by Alphabet (GB) Limited (“Alphabet”) following his complaint about a car he acquired under a contract hire agreement starting in November 2020. What happened Mr C took out a contract hire agreeme... (3 pages)View decision -
Decision Reference DRN-4953346
22 Nov 2024 Close Brothers Limited Not upheldConsumer CreditDRN-4953346 Complaint Mr K is unhappy with a car that Close Brothers Limited (trading as “Close Brothers” Motor Finance) supplied to him through a hire-purchase agreement. Background In August 2019, Close Brothers provided Mr K with finance for a used car. The car was just under a year... (5 pages)View decision -
Decision Reference DRN-4773416
22 Nov 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4773416 The complaint Mr S has complained that he is unhappy with the quality of a car he acquired in August 2023, using a conditional sale agreement with Moneybarn No. 1 Limited (“Moneybarn”). What happened Mr S acquired an Audi in August 2023, using a conditional sale agreement w... (3 pages)View decision -
Decision Reference DRN-4716876
21 Nov 2024 Santander Consumer (UK) Plc UpheldConsumer CreditDRN-4716876 The complaint Mr P has complained that he is unhappy with the quality of a car he acquired in August 2022, using a hire purchase agreement with Santander Consumer (UK) Plc, trading as Santander Consumer Finance (“Santander”). What happened Mr P acquired a Volkswagen in Augu... (3 pages)View decision -
Decision Reference DRN-5110015
21 Nov 2024 Aviva Insurance Limited Not upheldInsuranceDRN-5110015 The complaint Miss M has complained that Aviva Insurance Limited (‘Aviva’) declined her claim for fire damage to her home and voided her home insurance policy. For the avoidance of doubt, the term ‘Aviva’ includes its agents and representatives and reference to Miss M includ... (4 pages)View decision -
Decision Reference DRN-4966892
21 Nov 2024 St. James's Place Wealth Management Plc Not upheldPensions and AnnuitiesDRN-4966892 The complaint Mr S has complained about the advice he received from St. James's Place Wealth Management Plc (‘SJP’) regarding his occupational defined benefit (‘DB’) pension. SJP advised Mr S to transfer his DB scheme to a self-invested personal pension (‘SIPP’), with M... (10 pages)View decision -
Decision Reference DRN-4881400
21 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4881400 The complaint Mr P complains Revolut Ltd didn’t do enough to protect him when he fell victim to a job scam. What happened Mr P has an account with Revolut which he says he opened during this scam at the scammer’s suggestion. He has an account with another business who I’ll r... (2 pages)View decision -
Decision Reference DRN-5039170
21 Nov 2024 Aviva Insurance Limited Not upheldInsuranceDRN-5039170 The complaint Mr C has complained that Aviva Insurance Limited (‘Aviva’) unfairly increased his excess in relation to ‘escape of water’ claims under his home insurance policy. What happened] In February 2024, Mr C unfortunately suffered a water leak into his property, and h... (3 pages)View decision -
Decision Reference DRN-5122569
21 Nov 2024 Santander UK Plc UpheldBanking and PaymentsDRN-5122569 The complaint Ms H complains about the amount of compensation that Santander UK plc has offered her following issues with her credit card accounts. What happened Ms H had two credit card accounts with Santander and she says that she’d paid off their balances by 2021 and then... (3 pages)View decision -
Decision Reference DRN-4972198
21 Nov 2024 The National Farmers' Union Mutual Insurance Society Limited Not upheldInsuranceDRN-4972198 The complaint Mr J and Mrs J complain The National Farmers' Union Mutual Insurance Society Limited trading as NFU Mutual (NFU) made a data security breach and it failed to deal with his complaint competently. References to Mr J or Mrs J, will include the other. What h... (3 pages)View decision
