We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366874 results
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Decision Reference DRN-5242933
27 Jan 2025 Ageas Insurance Limited Not upheldInsuranceDRN-5242933 The complaint Mr K complains about Ageas Insurance Limited (“Ageas”) declining a claim he made on his car insurance policy and delays in it dealing with the claim. What happened In January 2024 Mr K was involved in a road traffic accident with another vehicle. He contacted ... (3 pages)View decision -
Decision Reference DRN-5287256
27 Jan 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5287256 The complaint Miss P is unhappy that Revolut Ltd won’t reimburse money she lost to a scam. What happened On 10 January 2025 I issued my provisional decision on this complaint. I wanted to give both parties a chance to provide any further evidence and arguments before I issu... (7 pages)View decision -
Decision Reference DRN-5285168
27 Jan 2025 Starling Bank Limited Not upheldBanking and PaymentsDRN-5285168 The complaint Mr O, on behalf of his limited company (C), complains that Starling Bank Limited (Starling) blocked and closed C’s account without reasonable grounds. He says the block meant he couldn’t make repayments against C’s Bounce Back Loan (BBL) debt, and he complains ... (3 pages)View decision -
Decision Reference DRN-5254738
27 Jan 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5254738 The complaint Mr W complains that Moneybarn No. 1 Limited trading as Moneybarn was irresponsible in its lending to him. He wants all interest and charges paid under the agreement refunded along with interest. Mr W is represented by a third party but for ease of reference I h... (3 pages)View decision -
Decision Reference DRN-5253277
27 Jan 2025 Startline Motor Finance Limited Not upheldConsumer CreditDRN-5253277 The complaint Miss E complains that STARTLINE MOTOR FINANCE LIMITED (SMFL) was irresponsible in its lending to her. She wants all interest and charges she has paid under her hire purchase agreement refunded along with interest and any adverse information removed from her cre... (2 pages)View decision -
Decision Reference DRN-5210263
27 Jan 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5210263 Complaint Mr P complains that Moneybarn No.1 Limited (“Moneybarn”) unfairly entered into conditional sale agreement with him. He’s said that the proper checks weren’t carried out which led to him being provided with finance that was unaffordable and he had to work seven days... (6 pages)View decision -
Decision Reference DRN-5273558
27 Jan 2025 Stellantis Financial Services UK Limited Not upheldConsumer CreditDRN-5273558 Complaint Mr D complains that Stellantis Financial Services UK Limited (trading as “Vauxhall Finance”) unfairly entered into a conditional sale agreement with him. The finance was provided under the GMAC trading name and so for the sake of clarity, I’ve referred to GMAC thr... (4 pages)View decision -
Decision Reference DRN-5224278
27 Jan 2025 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-5224278 Complaint Mr O has complained that Vanquis Bank Limited (“Vanquis”) irresponsibly provided him with a credit card. He’s said that that this impacted on his position going forward and caused him difficulty. Background This complaint is about a credit card Vanquis initially p... (4 pages)View decision -
Decision Reference DRN-5287014
27 Jan 2025 NewDay Ltd Not upheldBanking and PaymentsDRN-5287014 Complaint Mr B has complained about a credit card NewDay Ltd (trading as “Aqua”) provided to him. He says that the credit card and the subsequent limit increases were unaffordable for him and he borrowed from friends, family and other lenders to make his payments. This resul... (6 pages)View decision -
Decision Reference DRN-5181379
27 Jan 2025 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-5181379 Complaint Miss E has complained that Vanquis Bank Limited (“Vanquis”) irresponsibly provided a credit card as well as a subsequent credit limit increase to her. She says that this credit was unaffordable as it was provided at a time that she was young and on benefits. She’s ... (5 pages)View decision
