We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366874 results
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Decision Reference DRN-5279782
24 Jan 2025 Interactive Brokers (U.K.) Limited UpheldInvestmentsDRN-5279782 The complaint Mr T complains that Interactive Brokers (U.K.) Limited (“IBUK”) didn’t tell him about restrictions applied to his share dealing account. What happened On 12 July 2024, Mr T placed an online trade in his account with IBUK to buy UK Government bonds (“Gilts”), bu... (3 pages)View decision -
Decision Reference DRN-5010521
24 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5010521 The complaint Mrs G, via a representative, has complained that Revolut Ltd (“Revolut”) failed to refund the money she lost as part of an investment scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here. I... (4 pages)View decision -
Decision Reference DRN-5010555
24 Jan 2025 J.P. Morgan Europe Limited Not upheldBanking and PaymentsDRN-5010555 The complaint Mrs G, via a representative, has complained that J.P. Morgan Europe Limited trading as Chase (“Chase”) failed to refund the money she lost as part of an investment scam. What happened The details of this complaint are well known to both parties, so I will not r... (3 pages)View decision -
Decision Reference DRN-5151246
24 Jan 2025 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-5151246 The complaint Mr and Mrs M complains that HSBC UK Bank Plc (“HSBC”) won’t refund the money they lost when they fell victim to a scam. What happened Mr and Mrs M invested £14,000 in a company called Buy2let/Raedex Consortium Ltd – “R” in January 2020. Mr and Mrs M’s understan... (7 pages)View decision -
Decision Reference DRN-4954418
24 Jan 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4954418 The complaint Mr A complains Revolut Ltd didn’t do enough to protect him when he fell victim to a job scam. What happened Mr A has an account with Revolut and has been a customer for over six years. He has an account elsewhere with a business who I’ll refer to as “L” through... (2 pages)View decision -
Decision Reference DRN-5285233
24 Jan 2025 U K Insurance Limited UpheldInsuranceDRN-5285233 The complaint Ms M complains that she wasn’t provided with a hire vehicle by U K Insurance Limited (UKI) after making a claim under her van insurance policy. What happened Ms M insures a van with UKI for personal and private, rather than business or commercial, use. Ms M’s ... (4 pages)View decision -
Decision Reference DRN-5284320
24 Jan 2025 Accelerant Insurance Europe SA/NV UK Branch Not upheldInsuranceDRN-5284320 The complaint T’s complaint is about a claim it made on its Accelerant business protection insurance policy, which Accelerant declined and then voided the cover. T says Accelerant treated it unfairly. It wants Accelerant to cover its claim and reinstate the policy. T is help... (4 pages)View decision -
Decision Reference DRN-4794346
24 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4794346 The complaint Miss B complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. Miss B is being represented by a third party. To keep things simple, I will refer to Miss B throughout my decision. What happened The background o... (5 pages)View decision -
Decision Reference DRN-5223906
24 Jan 2025 Scottish Equitable Plc Not upheldPensions and AnnuitiesDRN-5223906 The complaint Mr A complains that Scottish Equitable Limited trading as Aegon (Aegon) have incorrectly administered his Self-Invested Personal Pension Plan (SIPP) depriving him of access to his money. He wants his money returned to him. What happened Mr A was auto enrolled ... (3 pages)View decision -
Decision Reference DRN-5191083
24 Jan 2025 Telefonica UK Limited Not upheldConsumer CreditDRN-5191083 The complaint Mr J complains about the quality several mobile telephone devices, each bought using a fixed sum loan agreement with Telefonica UK Limited trading as O2. What happened In March 2023, Mr J contacted Telefonica to talk about some problems he had with a mobile tel... (3 pages)View decision
