We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 363925 results
-
Decision Reference DRN-5164276
10 Dec 2024 Stellantis Financial Services UK Limited UpheldConsumer CreditDRN-5164276 The complaint Mrs C complains about the quality of a car she has been financing through an agreement with Stellantis Financial Services UK Limited (‘Stellantis’). What happened In August 2023 Mrs C took receipt of a three-year-old car with about 37,500 miles on the clock. Sh... (3 pages)View decision -
Decision Reference DRN-4806907
10 Dec 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4806907 The complaint Mr D complains about how Barclays Bank UK PLC trading as Barclaycard (“Barclays”) handled a claim he made in relation to a transaction on his credit card. What happened Mr D purchased storage services through a company I’ll refer to as “P”, using his Barclays’ ... (4 pages)View decision -
Decision Reference DRN-5074586
10 Dec 2024 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-5074586 The complaint Mr K has complained about the price Royal & Sun Alliance Insurance Limited (“RSA”) has charged for his pet insurance policy. What happened The circumstances aren’t in dispute, so I’ll summarise the main points: In 2019, Mr K took out a pet insurance pol... (3 pages)View decision -
Decision Reference DRN-5197985
10 Dec 2024 Mitsubishi HC Capital UK Plc Not upheldConsumer CreditDRN-5197985 The complaint and what happened Mr M has complained about Mitsubishi HC Capital UK PLC, trading as Hitachi Personal Finance’s (‘Mitsubishi’s’) response to a claim he made under Section 75 (‘s.75’) of the Consumer Credit Act 1974 (the ‘CCA’) and in relation to allegations of ... (5 pages)View decision -
Decision Reference DRN-5199250
10 Dec 2024 Scottish Equitable Plc Not upheldPensions and AnnuitiesDRN-5199250 The complaint Mr D has complained about a transfer of his personal pension with Scottish Equitable Plc trading as Aegon to a self invested personal pension (“SIPP”) in early July 2014. Mr D’s SIPP was subsequently used to invest in Dolphin Capital, a loan note investment int... (7 pages)View decision -
Decision Reference DRN-5173281
10 Dec 2024 Prepay Technologies Ltd UpheldBanking and PaymentsDRN-5173281 The complaint Mr D complains about the service he received from Prepay Technologies Ltd (“Prepay”) regarding the application of its cashback reward on its Suits Me account. In particular, he is unhappy that he’s had to chase Prepay to pay the cashback reward. What happened M... (3 pages)View decision -
Decision Reference DRN-4602085
10 Dec 2024 NewDay Ltd Not upheldConsumer CreditDRN-4602085 The complaint Mr G has complained that NewDay Ltd, trading as Opus, acted unfairly and unreasonably by deciding against paying a claim made under s.75 of the Consumer Credit Act 1974 (“CCA”). What happened In November 2013, Mr G, alongside another, purchased holiday club mem... (4 pages)View decision -
Decision Reference DRN-5080060
10 Dec 2024 Assicurazioni Generali SpA Not upheldInsuranceDRN-5080060 The complaint Mr M complains that Assicurazioni Generali SpA trading as Generali (‘AGS’) declined a claim he made on his employer’s income protection policy. What happened Mr M is a member of his employer’s group income protection policy. He claimed on the policy for symptom... (2 pages)View decision -
Decision Reference DRN-5159837
10 Dec 2024 Aviva Insurance Limited Not upheldInsuranceDRN-5159837 The complaint Mr B complains about Aviva Insurance Limited (“Aviva”) and their decision to decline the claim he made on his cycle insurance policy. What happened The claim and complaint circumstances are well known to both parties. So, I don’t intend to list them chronologic... (3 pages)View decision -
Decision Reference DRN-5127308
10 Dec 2024 Phoenix Life Limited Not upheldInsuranceDRN-5127308 The complaint The estate of Mr P complains that Phoenix Life Limited trading as Standard Life (‘Standard Life’) has declined a claim made on a life insurance policy. What happened Mr P held a life insurance policy with Standard Life. A benefit of the policy was a sum assured... (3 pages)View decision
