We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 380824 results
-
Decision Reference DRN-5557158
14 Jul 2025 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5557158 The complaint Mr J complains that Barclays Bank UK PLC has not resolved his claim under section 75 of the Consumer Credit Act 1974 (“section 75”) to his satisfaction. The bank trades in this case under its Tesco Bank brand. What happened In March 2024 Mr J bought two e-bikes... (3 pages)View decision -
Decision Reference DRN-5664315
14 Jul 2025 Covea Insurance plc UpheldInsuranceDRN-5664315 The complaint Mr W is unhappy with the way that Covea Insurance plc dealt with his contents after he made a claim under his contents insurance policy for damage caused by a fire. What happened On 10 April 2024 Mr W made a claim to Covea after a fire started in his living ro... (3 pages)View decision -
Decision Reference DRN-5631613
14 Jul 2025 U K Insurance Limited Not upheldInsuranceDRN-5631613 The complaint Mr P complains that U K Insurance Limited trading as Privilege Insurance (UKI), has unfairly handled a claim made on his motor insurance policy. He feels UKI has failed to pay a fair value for his car which was written off following a collision in 2019 and has ... (4 pages)View decision -
Decision Reference DRN-5234104
14 Jul 2025 Metropolitan Police Friendly Society Limited Not upheldInvestmentsDRN-5234104 The complaint Mr P complains that Metropolitan Police Friendly Society Limited, trading as Metfriendly, applied a market value reduction to his with profits fund which meant he lost money on his investment. He says Metfriendly won’t give him the information he’s asked for to... (4 pages)View decision -
Decision Reference DRN-5546291
14 Jul 2025 Advantage Finance Ltd Not upheldConsumer CreditDRN-5546291 The complaint Mr W complains that a car he acquired through a hire purchase agreement with Advantage Finance Ltd (Advantage) wasn’t of satisfactory quality. Initially, Mr W wanted the car repaired but as the car has now been returned, I understand he would like compensation ... (2 pages)View decision -
Decision Reference DRN-5516760
14 Jul 2025 U K Insurance Limited Not upheldInsuranceDRN-5516760 The complaint Mr B complains about the actions of U K Insurance Limited and its agent, under a claim on his home insurance policy. What happened Mr B had a home insurance policy with U K Insurance Limited (UKI). In 2020, he made a claim for subsidence damage, and this was ha... (3 pages)View decision -
Decision Reference DRN-5690586
14 Jul 2025 Santander UK Plc UpheldBanking and PaymentsDRN-5690586 The complaint Mr L complains that Santander UK Plc hasn’t refunded him for some transactions he made using his debit card. What happened In October 2023, Mr L raised four disputes with Santander relating to some purchases he made using his debit card. Details of the transa... (4 pages)View decision -
Decision Reference DRN-5690381
14 Jul 2025 Clydesdale Bank Plc Not upheldPensions and AnnuitiesDRN-5690381 The complaint Mr L complains that Clydesdale Bank Plc trading as Virgin Money (Virgin) unfairly maintained an interest in his pension from a mortgage which he transferred away from it in 2002. He said this led to Virgin causing avoidable delays to his pension transfer from h... (7 pages)View decision -
Decision Reference DRN-5655607
14 Jul 2025 Mitsubishi HC Capital UK Plc Not upheldConsumer CreditDRN-5655607 The complaint Mrs S complains about charges Mitsubishi HC Capital UK PLC , trading as Novuna Vehicle Solutions, (Novuna) applied for damage at the end of her hire agreement. She would like these charges waived. What happened The details of this complaint are well known to b... (2 pages)View decision -
Decision Reference DRN-5576984
14 Jul 2025 Telefonica UK Limited Not upheldConsumer CreditDRN-5576984 The complaint Miss M has complained about the way Telefonica UK Limited trading as O2 administered a fixed sum loan agreement. What happened The circumstances of the complaint are well known to the parties so I won’t go over everything again in detail. But to summarise, Mis... (3 pages)View decision
